Senior GTM Operations Manager, Miro
Multi-Product
$186.4-244.7k
+ Equity
2-5 days a week in office
Visual workspace for innovation.
Be an early applicant
Visual workspace for innovation.
1001+ employees
Be an early applicant
$186.4-244.7k
+ Equity
2-5 days a week in office
1001+ employees
Company mission
To empower teams to create the next big thing.
Role
Who you are
- 6–8+ years of experience in GTM Operations, GTM Strategy, Revenue Operations, or related functions in a high-growth SaaS environment
- Deep understanding of full-funnel operations—from demand generation through customer success—in a multi-product context
- Experience leading cross-functional initiatives for product launches and post-launch lifecycle management
- Strong technical acumen with tools such as Salesforce, Gong, Gainsight, and BI platforms (e.g., Looker, Tableau)
- Excellent communicator and collaborator who thrives in matrixed environments with multiple stakeholders
- Highly analytical mindset with a bias for action and continuous process improvement
What the job involves
- Miro is evolving into a multi-product platform, and we’re looking for a strategic and cross-functional Senior Manager of GTM Operations to support and scale our go-to-market motion across the entire customer journey—from acquisition to expansion and retention
- This role will be a critical operator in ensuring new products are successfully launched and integrated into Miro’s broader GTM ecosystem
- You’ll lead the operational strategy behind new product introductions and develop scalable product-specific operations that support teams across GTM once products reach steady state
- Your success will be measured by how effectively you help Miro deliver a seamless customer experience across our growing product portfolio—and how well you help internal teams navigate the complexities of a multi-product business
- Partner with Product, Marketing, Sales, Customer Experience, GTM Strategy, and Analytics to ensure operational readiness for all new product launches
- Define and implement GTM requirements, including funnel instrumentation, processes and workflows, target setting, and systems readiness
- Develop success metrics and dashboards to track early performance and engagement across customer segments
- Architect and maintain GTM processes that support a growing set of products across the entire customer lifecycle
- Collaborate with GTM Strategy and GTM Ops to design integrated workflows for multi-product reporting and analytics
- Enable frontline teams with product-specific processes, playbooks, and data to drive acquisition, conversion, and expansion
- Own the ongoing GTM operational model for products post-launch, including data pipelines, reporting, performance reviews, and process optimization
- Establish feedback loops between customer-facing teams and product teams to drive improvements in adoption, retention, and expansion
- Partner with GTM Ops and Finance to refine forecasting and pipeline management by product line
- Continuously monitor the health of multi-product motions, identifying gaps or friction points and proposing solutions to improve efficiency and experience
Our take
Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.
Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.
Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 35 million users and is trusted by enterprises such as VMware, Zendesk and Frog. As part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$400m
SERIES C
Apr 2020
$50m
SERIES B
Total funding: $476.8m
Company benefits
- Excellent Medical, Dental + Vision health benefits
- 401k matching + Stock options
- Free lunches + Office snacks
- Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
- Distributed team across offices globally
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrey Khusid
(CEO)Prior to Miro, they founded Vitamin Group specialising in digital technologies and multimedia projects.
Oleg Shardin
(Board Member)They have a Master's degree in Strategic Management. They founded the Vitamin Group in 2005 prior to founding Miro. Initially served as COO for Miro.
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