Associate Client Relationship Manager, Workiva

• Undergraduate Degree or equivalent combination of education and experience in a related field
• 1+ years of related experience in Customer Service, Account Management, or Project Management (blended requirement)
• Reliable internet access for any period of time working remotely, not in a Workiva office

Desirable

• Shift: Monday- Friday, 5:00 p.m - 2:00 a.m. Eastern Time
• The Associate Client Relationship Manager serves as a customer contact for Workiva Managed Services and is responsible for customer activities from onboarding to support and project delivery
• This role identifies how Workiva features meet customer needs in project engagements, while actively managing document requests and product inquiries. The Associate Client Relationship Manager is responsible for providing accurate, timely delivery of customer requests and delivering an exceptional customer service experience
• Serve as a customer contact for Workiva products and services, supporting clients via phone, email, and in-app communication
• Execute onboarding project plans and coordinate the filing process for Capital Markets customers
• Ensure the accuracy of documents through a review of work completed, and deliver high-quality service and support throughout the project lifecycle
• Resolve moderate customer issues and escalate more complex issues while remaining accountable to customers
• Train customers on how to use the Workiva platform to achieve their goals and obtain feedback for relevant internal stakeholders, such as the sales, marketing, and product teams
• 24/7 dedication to the Working Group (counsel, bankers, auditors, etc.) throughout the completion of the project, and partner with other Workiva teams on initiatives that address customer needs
• Complete routine service requests, including importing documents supplied by Working Groups, applying correct formulas, formatting, and styles, and creating/linking source financial data in Workiva Spreadsheets