Senior Customer Success Executive, OnBuy
B2B
£35-40k
+ Equity
Multi-category online marketplace
Job no longer available
Multi-category online marketplace
101-200 employees
Job no longer available
£35-40k
+ Equity
101-200 employees
Company mission
To change online retail for the better, providing customers with a one-stop shopping destination that doesn’t compromise on value or values.
Role
Who you are
- Bachelor's degree or equivalent experience is desirable
- 5+ years of Seller/Client Success, Account Management, or relevant consultative sales role
- Excellent communication, presentation, and client-facing skills
- In-depth knowledge of e-commerce technologies, merchandising, advertising, marketing, and operations
- Ability to build trusted partnerships and navigate complex client environments
- Data-driven, with solid business acumen and consultative problem-solving skills
- Entrepreneurial mindset with a passion for exceeding client expectations
- Ability to multi-task and perform in a fast-paced, rapidly evolving environment
- This role directly impacts the retention and growth of our most valuable seller relationships. The ideal candidate will combine strategic vision with tactical execution to maximise client value
What the job involves
- The Senior Seller Success Executive (B2B) is a crucial client-facing role responsible for ensuring the ongoing success and growth of our top e-commerce seller accounts
- This position manages the end-to-end customer journey from onboarding to adoption, retention, and expansion
- Develop and execute account management strategies to drive product adoption and revenue growth
- Serve as a trusted advisor and strategic partner to a portfolio of VIP seller accounts
- Conduct quarterly business reviews to ensure client success and identify expansion opportunities
- Monitor account health and performance metrics and take actions to mitigate churn risks
- Collaborate with cross-functional teams to resolve any technical blockers or escalated concerns
- Act as an evangelist for the platform's product roadmap and capabilities
- Provide consultative guidance on e-commerce best practices related to merchandising, marketing, operations, etc
- Deliver training and certification programs to ensure sellers leverage the platform optimally
- Collect feedback to enhance the overall seller experience and support resources
- Drive revenue growth from the managed book of business through advertising upsells, cross-sells, and renewals
- Implement targeted campaigns and promotions to boost consumption of the product suite
- Identify expansion opportunities into new product lines, sales channels, and regions for sellers
- Support the sales process as subject matter experts for complex or enterprise deals
Our take
OnBuy claims to be the UK’s most trusted online multi-category marketplace, and the country’s most popular Amazon alternative. It’s a big claim, but it isn’t beyond reason. Along with Wish and Not On The High Street, OnBuy is certainly laying down a challenge to the likes of eBay, Etsy, and of course, Amazon.
The company differentiates itself from the competition in a few key ways – most of which are seller-related. Firstly, by not offering its own products, there’s no clash of interests with sellers (a common pain point for Amazon). As well as this, features like immediate payment and robust PayPal Seller Protection have aided its growth in popularity.
OnBuy’s sales skyrocketed during the first year of the pandemic, and the company has sustained its momentum since then; growing internationally, scoring major VC funding and expanding its executive team along the way. It has made a string of partnerships with companies such as Klarna and BaseLinker, all towards improving its services to ensure it maintains its position in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$46.2m
SERIES A
Jul 2020
$6.6m
SERIES A
Total funding: $56.8m
Company benefits
- Equity
- Flexible Working Options
Company HQ
Westminster, London, UK
Leadership
Cas Paton
(CEO & Founder)Before founding OnBuy they worked as a Retail and eCommerce Consultant, following a four year spell in the UK military.
Share this job