Customer Success Manager, Ataccama
AI-driven data platform for enterprises
Open for applications
AI-driven data platform for enterprises
201-500 employees
Open for applications
201-500 employees
Company mission
To enable business and data teams to innovate with unprecedented speed while automatically maintaining the security and governance of their data.
Role
Who you are
- You have 3+ years of work experience in customer-facing roles in Customer Success, Consulting, Pre Sales, Professional Services, Technical Project Management or Technical Account Management, ideally in the PaaS / SaaS environment
- You have the technical background and experience to become a true trusted advisor to customers in getting value out of our data quality/governance /MDM platform
- You understand the nuanced relationship between customer health and all cross-functional aspects such as product features, issue remediation, or marketing events engagement
- You have coordinated enterprise software onboarding, adoption, customer satisfaction, or churn mitigation strategies with Professional Services, Sales and Product teams
- You have experience working with enterprise customers and managing complex customer relationships
- You are an exceptional communicator, negotiator and problem-solver
- You are a team player who can also work independently and prioritize multiple tasks effectively
What the job involves
- As a Customer Success Manager, you are the backbone of our relationships with our customer base
- You are responsible for managing a defined book of business to ensure customers successfully deploy, adopt and renew Ataccama solutions
- Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify up-sell and cross-sell opportunities, and drive customer loyalty
- You will strive to understand our customer’s data management needs and show how Ataccama can help them to achieve their goals, working closely with the sales, product, and engineering teams
- Act as a trusted advisor to a portfolio of customers in North America and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy
- Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention and expansion
- Drive customer awareness of product features and Ataccama services to maximize adoption and realize value from Ataccama solutions
- Develop and maintain strong, multi-level relationships with each customer in your portfolio
- Partner with customer-facing teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the implementation of these plans including the tracking of objectives, stakeholders, milestones, risks, and metrics, while effectively carrying out customer-success strategies and best practice
- Engage in consistent, proactive customer and partner meetings to positively impact customer loyalty and revenue growth
- Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure
- Be the voice of the customer (VOC) inside of Ataccama, communicate customer feedback and requirements, including documenting, quantifying and prioritizing feedback to align the Ataccama teams to meet the customer's needs
- Work closely with the Product, Support, Services, Security, Engineering and other teams to streamline and prioritize work needed for customer success
Our take
Business data is invaluable in the process of optimizing the operations of a large enterprise, but managing the data can be a convoluted process. Data managers must source, organize, and take actionable insights from CRM data, financial information, and analytics, all whilst ensuring that the data is appropriately classified to maintain compliance.
Ataccama provides an all-in-one data management platform for enterprises, leveraging AI to automate the processes of data classification, QA, accessibility, and compliance. The platform is designed to work modularly to suit different data stacks and is suitable for cloud, on-prem, and hybrid hardware stacks.
Whilst the company certainly faces competition from other enterprise data management platforms, Ataccama has taken a unique angle by ensuring that its cutting-edge solutions are adaptable for any data and hardware stack. Through this hybrid approach, the company aims to bring the benefits of AI-driven data management and compliance, without the client having to adjust their operations. The company has considerable growth potential as it further invests in product optimization and expanding integrations.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2022
$150m
GROWTH EQUITY VC
Jan 2010
$2m
SEED
Total funding: $152m
Company benefits
- 5 sick days, 2 personal days for each calendar year in addition to your vacation days.
- Flexible working hours & hybrid work setup
- Employee Stock Options Program
- "Bring Your Friend" referral program reward when a new teammate you recommend finishes their probation period
- Annual package for mental health support
- Corporate discounts on travel, fitness, attractions, and shopping
- Health, vision, and dental benefits
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
- Company laptop (Dell, MacBook)
- Monitor, mouse, headphones for your home office
- Company mobile phone
- Receive gifts including the latest Ataccama merchandise, T-shirts, limited edition hoodies, and more surprises!
- Join events like our themed New Year’s parties and summer all-staffs. Though mostly online for now, we’re excited to meet in person when it’s safe!
- Fuel up! Our kitchens are stocked with fresh fruit and juice, teas, and the best coffee in town
Company HQ
Yonge-Bay Corridor, Toronto, ON
Leadership
Michal Klaus
(Strategic Board Advisor & Co-Founder)Experience as Managing Director of Integia. Was also Director of Master Data Management Competency Center of Adastra.
Jan Cervinka
(Co-Founder)Experience as CEO of Speedware Czech from 1994 to 1999. CEO of Adastra Group.
Jan Mrazek
(Co-Founder)Experience as Senior Manager of Business Intelligence Solutions for BMO Financial Group. Co-founder and President of Adastra Group.
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