Trust & Safety Manager, Zora labs
$200-225k
+ Equity
NFT auction marketplace
Open for applications
NFT auction marketplace
21-100 employees
Open for applications
$200-225k
+ Equity
21-100 employees
Company mission
Zora's mission is to build a new creator and community-owned economy.
Role
Who you are
- 7+ years of experience in Trust and Safety, Compliance, or related fields, with at least 2+ years in a management role
- Proven success building and leading Trust & Safety and Support functions, including policies, workflows, and team structures
- Deep understanding of fraud prevention, impersonation, content moderation, and compliance requirements
- Experience with creator platforms, marketplaces, or crypto ecosystems strongly preferred
- Skilled in handling public-facing user disputes and crisis communications
- Proficient with tools for user reporting, content moderation, behavioral analytics, fraud detection systems, and blockchain data analysis
What the job involves
- We are seeking a Trust & Safety Manager to lead our Support and Trust & Safety teams and build frameworks that will safeguard our platform and community
- You will be responsible for designing the playbooks and setting the standards for safety, integrity, and user trust in a rapidly evolving industry
- You’ll navigate challenges unique to the crypto ecosystem, balancing user empowerment with protection of creators, buyers, and traders
- Manage and grow a Support and Trust & Safety team, ensuring operational excellence and high-quality resolution of user issues
- Define performance metrics, training programs, and quality assurance processes that scale with company growth
- Serve as the escalation point for sensitive Trust & Safety and Support issues
- Design and implement Trust & Safety policies, playbooks, and workflows covering community guidelines, impersonation, fraud prevention, and intellectual property
- Create proactive monitoring systems and escalation pathways for high-risk behaviors
- Ensure policies are operationalized across Trust & Safety and Support teams, with clear communication to users
- Develop frameworks tailored to the crypto ecosystem, addressing risks such as impersonation, abuse, and fraudulent activity
- Collaborate with product, engineering, and legal to build safety features and align enforcement with evolving regulations
- Continuously assess regulatory and market shifts in crypto and design strategies that protect both the platform and its users
- Lead crisis management and communications when platform disputes, fraud, or community issues escalate publicly
- Partner with legal and executive teams to develop response strategies that minimize brand and legal risk
- Act as a trust voice to leadership on sensitive safety and compliance matters
Our take
Zora is one of a number of companies leading the growth of pro-creator platforms in the Web3 space with its Ethereum-based NFT marketplace. The company was founded in 2020 as NFTs began to dominate headlines, and swiftly raised major funding as a potential competitor to the incumbent leader in this space, OpenSea.
Though its rival OpenSea is the undisputed leader in the NFT marketplace, a number of growing pains and controversies have led to a demand for more decentralized avenues.
Zora has moved swiftly to take advantage of the growing pains and controversies plaguing its rival, quickly gaining a customer base of individuals and companies looking for alternatives. One of Zora's major strengths is that the marketplace protocol that it creates is also used by a number of third-party sites. In essence, Zora is both a sales platform and a SaaS for other businesses.
While the future of NFTs is difficult to predict given the extreme volatility the sector has experienced since 2022, Zora looks well-positioned to thrive as long as the market does. That being said, it is branching out into the AI space, under the understanding that there is a crossover market between the aforementioned and crypto.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2022
$50m
EARLY VC
Oct 2020
$2m
SEED
Total funding: $52m
Company benefits
- Medical, dental, and vision insurance
- Flexible time-off policy
- New Macbook Pro for full-time employees
- Company equity
- Remote work
Company HQ
Civic Center, New York, NY
Leadership
Jacob Horne
(Co-founder)Involved in Crypto since 2015, while still studying. Joined Coinbase as a Product Designer out of university and became Product Manager, before co-founding Zora.
Slava Kim
(Co-founder)Served as a Lead Designer at online and mobile advertising company Rambler & Co, before joining Coinbase as a Product Designer.
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