Customer Success Builder, Amazon
Amazon Q Customer Success Team
The largest online retailer and technology provider
Posted today
The largest online retailer and technology provider
1001+ employees
Posted today
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Knowledge of the primary aws services (ec2, elb, rds, route53 & s3)
- Experience implementing AWS services in a variety of distributed computing environments
- Experience developing software code in one or more programming languages (java, python, etc.)
Desirable
- 5+ years of IT implementation experience
- Experience and technical expertise (design and implementation) in cloud computing technologies
- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience
What the job involves
- This role involves designing and implementing robust solution blueprints that seamlessly integrate Generative AI capabilities into existing systems or applications
- Builders collaborate closely with Strategists and customer stakeholders to understand their requirements, translates them into technical specifications, and develops scalable and secure Generative AI solutions
- Additionally, they provide guidance on data preparation, model training, and deployment strategies to ensure successful implementation and adoption of Generative AI solutions within the organization
- Builders are responsible for weekly customer updates and SFDC hygiene, adhering to ProServe's delivery best practices to maintain operational excellence
- Design and develop Amazon Q and Gen AI Application architectures for various applications, such as text generation, image synthesis, and data augmentation, while ensuring compliance with Amazon's best practices and guidelines
- Develop and implement strategies for training, fine-tuning, and optimizing generative AI Application Design to ensure high performance, scalability, and cost-effectiveness, leveraging Amazon's AI/ML services and infrastructure
- Support the integration of Gen AI applications into existing 3rd Party applications like SAML (Okta, Azure AD), with AWS Services like IDC, DynamoDB, ensuring seamless integration, scalability, and adherence to security best practices
- Collaborate with cross-functional teams, such as Gen AI Strategists, Customer Project Managers, user experience designers, and AWS AI/ML specialists, to ensure the effective integration of generative AI outputs into end-user applications, while considering user experience, accessibility, and ethical implications
- Collaborate with Customer and AWS Security specialists to design, deliver, and maintain secure and resilient Gen AI solutions, adhering to Amazon's security and compliance standards
- Lead and contribute the development of reusable tools, libraries, and frameworks for building and deploying Amazon Q Applications, fostering collaboration and knowledge sharing within the Amazon AI/ML community
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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