Customer Support Technician, NAVEX
German Speaking
1-3 days a week in office (Hammersmith, London)
Risk & compliance software and services
Open for applications
Risk & compliance software and services
1001+ employees
Open for applications
1-3 days a week in office (Hammersmith, London)
1001+ employees
Company mission
To build a safer, stronger, and sustainable future through smart risk management.
Role
Who you are
- 1+ years of experience in a customer service or customer support role preferred
- Professional fluency in German
- Proficiency in Windows and Microsoft Office
- Strong technical aptitude with general understanding of website functionality and related technologies
- Ability to learn and assimilate new information quickly
- Ability to independently evaluate and define customer and system needs
- Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results
- High level attention to detail with excellent planning, follow through, reliability and organisational skills
- Will need to be able to define and deliver on priorities with effective time management
- Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds
- Ability to drive results through your job competencies of effective communication, product and industry knowledge (service), and service-oriented problem solving
- Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust
What the job involves
- As our Customer Support Technician, your primary responsibility will be front line support for Customer Administrators of our solutions. Gaining the confidence and trust of your stakeholders through active listening and problem-solving will be critical to your success
- Typical support requests may include answering product how-to questions, assisting customers with system configuration changes and troubleshooting technical issues. Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth!
- Accurately and efficiently manage customer support requests via phone, email and customer portal within service level agreement requirements
- Diagnose, prioritise and troubleshoot customer issues through to resolution
- Develop a complete understanding of customer’s needs and problem to assist with system configuration changes that meet their expectations
- Consistently educate/train customers on solutions with the goal of helping them achieve their objectives with our systems
- Leverage your product and platform knowledge to identify potential system and customer relationship enhancements, including upsell opportunities within existing customer base to optimise customer system performance
- Interpret and communicate specialised technical material into information usable by customers
- Establish project tasks, related timelines and update NAVEX’s CRM
- Work with cross-functional teams to ensure customer objectives are met, including customer input communications to product development
- Manage confidential and proprietary customer information
Salary benchmarks
Our take
Organizations in all sectors face changing and increasingly complex regulations. Compliance failures can lead not only to fines and sanctions, but reputational damage that can ruin years’ worth of careful brand building in minutes. Meeting this challenge requires establishing compliance metrics that are documented and auditable across functions, which is what NAVEX was founded to do.
The company consists of an integrated platform of GRC management software that provides businesses with the tools to navigate emerging risks, including those arising from ethical lapses and other bad behaviors which expose organizations to legal, operational, and reputational harm. It has the power to gain organizational insight, increase operational efficiencies, and make informed decisions with confidence. Its solutions are deployed by over ten thousand customers on all corners of the globe, and including over 90 of the Fortune 100.
NAVEX is in a strong financial position to expand its capabilities; its main priority for the following period is developing new software to solve current business challenges. As part of this initiative, it has recently launched a tool that automates and simplifies ESG Reporting, which has become essential for companies aiming to attract top employees and investors. Its growing presence in Europe led to the opening of a London office and Frankfurt data facility in 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- NAVEX is a fast growing company, highly reputable in the industry with a consistent pattern of profitability
- Our innovative products create real life impact for millions of employees worldwide
- NAVEX provides a path for clear job progression, led by a stellar training program
- Our company creates a culture where teammates are invested in company success, build belonging groups and enjoy the freedom to be socially inspired
- NAVEX understands that loved Ones matter. We foster a culture where rejuvenation is required, and there is ample community time
- NAVEX provides benefits with choice, numerous wellness programs, and pay transparency
Company values
- We CELEBRATE our successes!
- We INSPIRE one another!
- We DO the right things right!
- We DELIVER extraordinary value!
Company HQ
Lake Forest, Lake Oswego, OR
Articles
Leadership
Bob Conlin
(Executive Chairman)Previously Chief Marketing Officer at Centive for 7 years and Senior Vice President, Marketing & Business Development at Accero Inc. for 2 years.
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