Customer Success Manager, Octus
The essential credit platform
Open for applications
The essential credit platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make subscribers the smartest people in the room on all things credit.
Role
Who you are
- 1-2 years of working experience in a customer facing role
- Excellent written and verbal communication skills
- A self-starter who is diligent and organized, but adaptable
- Experience in financial services and/or working with law firms a plus but not essential
What the job involves
- The Customer Success Manager will be responsible for managing a book of existing AmLaw 100 & Magic Circle law firms while supporting our efforts to promote processes, drive retention rates, increase usage and develop stakeholder relationships
- The Customer Success Manager will possess strong communication, relationship building, and problem solving skills
- Become an Octus expert with an understanding of the legal segment, our products, services, and the financial restructuring industry/process, along with the sub-investment grade market
- Manage a book of legal accounts to understand their business drivers and goals and ensure they are sticky with the Octus product suite
- Support other members of the Customer Success team by acting as a mentor, providing feedback, sharing learnings, and being proactive/innovative in idea generation
- Develop key relationships and drive usage with a wide range of subscribers through understanding each of their different workflows, educating them on best practices on how to use their subscription, gathering feedback, and providing updates on new functionalities/databases
- Leverage existing customer relationships and expand the network of relevant contacts within each client to become the partner of choice for their needs
- Monitor key performance indicators across accounts and strategize outreach efforts through emails, phone calls, and in-person meetings to maximize usage and adoption
- Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our client’s needs are met
- Work closely with the sales team to develop account plans, monitor client’s platform usage, and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth
Salary benchmarks
Our take
Octus, formerly Reorg, is a global provider of credit intelligence, data and analysis of issues affecting the distressed debt, event-driven and leveraged finance markets. The company sets itself apart by taking an approach that combines reporting with financial and legal analysis, providing a holistic view and delivering that view in real-time.
Octus has fundamentally changed the way in which financial and legal professionals access complex business information. Its service reaches over 40,000 people across a variety of institutions and its subscription-based service is giving organisations the ability to replace the work of junior attorneys.
Octus garnered considerable interest from several private equity and strategic rivals due to its expensive subscription-based services that have proven to result in stable growth for clients. Octus's services are particularly valuable and its 2022 buyout by British global investment firm Permira has opened the doors to vast opportunities for Octus's further growth.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Medical, dental, vision and 401(k) benefits
- A flexible, hybrid working policy with home office reimbursements
- Reimbursements for career development and continuing education
- Generous paid time off – including vacations, sick leave and parental leave
- Employee referral bonuses
- Gym subsidies and other fun fitness benefits
- Kudos program to recognize and reward colleagues
- Manager training programs
Company HQ
Midtown South, New York, NY
Leadership
Kent Collier
(Founder & CEO)Experienced Analyst having previously worked at Catalyst Investment Management and Millennium Partners, also worked as the Vice President at Assurant Asset Management.
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