Senior Product Design Manager, Discord

• 10+ years of experience in scaled consumer-facing digital product design work, ideally including growth, trust & safety, onboarding, or consumer product experiences
• 4+ years directly managing design teams of 4 or more, with a track record of growing talent and building cultures of creative excellence
• Ability to bring simplicity and clarity to complex problems or opportunity spaces, and turn insights into compelling product directions
• Experience designing for sensitive domains like safety, moderation, or integrity, with a nuanced understanding of how to balance user freedom with community protection
• Ability to communicate to peers and executive stakeholders in ways that drives action and uplevels execution
• Strong leadership skills rooted in empathy: you understand how to staff and grow your direct reports in challenging, supportive ways while motivating teams to deliver excellent results
• Comfort operating in ambiguity and navigating tradeoffs between business goals and user wellbeing

Desirable

• Our team's mission is to grow Discord's community responsibly while ensuring every user feels safe and empowered. We balance ambitious growth initiatives along with thoughtful safety measures, creating experiences that help new users discover Discord's value while protecting our community from harm
• This includes designing onboarding experiences that spark joy and understanding, building tools that prevent abuse and harassment, creating systems that help users curate their own experience, and developing features that promote healthy community growth
• As our Senior Design Manager, you'll report to the Director of Product Design, and lead a talented team of designers across the full product development cycle, from strategic visioning through launch and iteration
• For example, reimagining how new users discover and join their first servers/communities, designing proactive safety systems that work seamlessly in the background, creating user-facing controls that put safety in users' hands, and developing growth mechanics that feel organic rather than extractive
• Lead and grow a team of product designers working across growth acquisition, activation, safety experiences and compliance
• Inspire teams through strategic storytelling, leading vision sprints that turn complex problems into compelling product directions with milestoned experimentation proposals
• Balance competing priorities between growth velocity, user value, product quality and safety integrity, ensuring we build experiences that are effective, high craft and responsible
• Uphold high design quality standards, and bring moments of delight and joy, across growth and safety experiences, while ensuring our solutions respect user agency and build trust
• Partner closely with cross-functional leaders in product, engineering, data science, and policy to align on strategy and execution
• Champion informed design - through product design, user research and data-informed - helping your team deeply understand both new users. power users and safety challenges
• Foster a culture of creative excellence, where designers feel empowered to tackle sensitive problems with empathy and innovation