Customer Account Manager, Passport
3PL/Warehouse
+ Equity packages
More information about location
International shipping carrier for eCommerce
Job no longer available
International shipping carrier for eCommerce
201-500 employees
Job no longer available
+ Equity packages
More information about location
201-500 employees
Company mission
To help brands reach their global potential.
Role
Who you are
- You are a natural networker, relationship builder, and a strategic thinker. You know how to work your way through an organization and find ways to bring value to decision makers at every level
- Located in Eastern timezone, preferred
- The ability to connect easily with customers, with strong verbal and written communication skills
- Approximately 2-5 years of account management, business development, customer success, sales, or consulting experience
- A strong record in dealing with ambiguity, and comfortable working in high pressure environments and in uncertainty, you have the ability to stay organized and focused on the details
- Empathy and the ability to take initiative on doing the right thing for the customer
- Drive to understand clients' business goals, anticipate future needs and identify solutions
- Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales People, ICs)
- Resourceful - you might not have all the answers, but you know how to find them
- Experience working with warehouses, eCommerce, or logistics a plus, but not necessary
- Bachelor's degree or equivalent experience
What the job involves
- A large part of our strategy is to "land and expand" within warehouses
- Meaning we "land" in a warehouse (3PL) with one brand and wow them to the point where they have all their brands shipping internationally with Passport
- In order to successfully expand, we need our warehouse partners to be our biggest cheerleaders
- Traveling to our warehouse (3PL) partners and building key relationships. Expect to be on the road up to 30% of your time
- Working alongside our Sales, Onboarding, Operations and Brand Success teams to ensure successful adoption of Passport and expansion within 3PL
- Mapping out the inner-workings of each of our 3PL partners by identifying decision makers, understanding what each 3PL values, and how each operates
- Become an expert on the Passport product, while keeping up with industry trends and news. Educating customers on product features, best practices, and new offerings to maximize their success
- Develop and execute strategies to expand existing customer relationships and drive referrals. Proactively engage with customers to ensure satisfaction, identify growth opportunities, and resolve any concerns
- One of our Values is "You are an owner". We're growing quickly, and there are plenty of gaps to fill and skills to develop along the way. If you want a job with a clearly defined role and monthly consistency, we're not the right fit
Our take
With many American eCommerce companies believing it's more hassle than it's worth to ship their products abroad, Passport aims to increase the scale and reach of American businesses. It works with third-party logistics warehouses to organise and manage the international shipping of an eCommerce company’s products so that they can reach further afield.
Passport Shipping’s founders have a lot of experience in delivery logistics and shipping behind them, having founded product delivery-focused companies in the past.
A simple concept done well, Passport has partnered with a range of large-scale eCommerce companies such as Boxy Charm and Native. As online customer demand continues to increase, Passport proves a vital delivery bridge across borders, that much larger delivery companies can’t reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2022
$39m
SERIES B
Dec 2020
$12m
SERIES A
Total funding: $66m
Company benefits
- 100% Remote Work: We believe our team can maximize their impact by structuring their day around what works best for them. A remote environment fosters flexibility, while our digital and AI-enabled workflows help teams stay connected and productive.
- Comprehensive Health Plans: We care about the health and well-being of our team. That’s why we provide comprehensive healthcare coverage for both you and your family.
- Competitive Pay & Equity: We offer competitive compensation packages, including stock options. As the company grows, so does your earning potential.
- Learning & Development: Our L&D program gives you an annual budget to invest in your growth—whether that’s developing new skills, deepening your expertise, or learning how to apply emerging technologies like AI in your role.
- Flexible PTO: Happiness is core to building a strong team. We provide discretionary paid time off, allowing our team to take vacations and personal days as needed.
- Parental Leave: We understand how important it is to bond with the new addition to your family. That’s why we offer 12 weeks of paid parental leave for new moms and dads.
Leadership
Alex Yancher
(Co-Founder & CEO)Prior to co-founding Passport in 2017, Alex co-founded Pantry where they served as the COO. They also served as the COO at Lynks.com and as a Business Operations Manager at Facebook.
Aaron Schwartz
(Co-Founder & Advisor)Aaron is also the co-founder of orita, where they serve as the Co-CEO. Alongside this, they are an Advisor at Loop, EcoCart and Magoosh. Previously, they were a VP of Business Development at Returnly.
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