Customer Account Manager, Passport
3PL/Warehouse
+ Equity packages
More information about location
International shipping carrier for e-commerce
Be an early applicant
International shipping carrier for e-commerce
101-200 employees
Be an early applicant
+ Equity packages
More information about location
101-200 employees
Company mission
To help brands reach their global potential.
Role
Who you are
- You are a natural networker, relationship builder, and a strategic thinker. You know how to work your way through an organization and find ways to bring value to decision makers at every level
- Located in Eastern timezone, preferred
- The ability to connect easily with customers, with strong verbal and written communication skills
- Approximately 2-5 years of account management, business development, customer success, sales, or consulting experience
- A strong record in dealing with ambiguity, and comfortable working in high pressure environments and in uncertainty, you have the ability to stay organized and focused on the details
- Empathy and the ability to take initiative on doing the right thing for the customer
- Drive to understand clients' business goals, anticipate future needs and identify solutions
- Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales People, ICs)
- Resourceful - you might not have all the answers, but you know how to find them
- Experience working with warehouses, eCommerce, or logistics a plus, but not necessary
- Bachelor's degree or equivalent experience
What the job involves
- A large part of our strategy is to "land and expand" within warehouses
- Meaning we "land" in a warehouse (3PL) with one brand and wow them to the point where they have all their brands shipping internationally with Passport
- In order to successfully expand, we need our warehouse partners to be our biggest cheerleaders
- Traveling to our warehouse (3PL) partners and building key relationships. Expect to be on the road up to 30% of your time
- Working alongside our Sales, Onboarding, Operations and Brand Success teams to ensure successful adoption of Passport and expansion within 3PL
- Mapping out the inner-workings of each of our 3PL partners by identifying decision makers, understanding what each 3PL values, and how each operates
- Become an expert on the Passport product, while keeping up with industry trends and news. Educating customers on product features, best practices, and new offerings to maximize their success
- Develop and execute strategies to expand existing customer relationships and drive referrals. Proactively engage with customers to ensure satisfaction, identify growth opportunities, and resolve any concerns
- One of our Values is "You are an owner". We're growing quickly, and there are plenty of gaps to fill and skills to develop along the way. If you want a job with a clearly defined role and monthly consistency, we're not the right fit
Our take
With many American eCommerce companies believing it's more hassle than it's worth to ship their products abroad, Passport aims to increase the scale and reach of American businesses. It works with third-party logistics warehouses to organise and manage the international shipping of an eCommerce company’s products so that they can reach further afield.
Passport Shipping’s founders have a lot of experience in delivery logistics and shipping behind them, having founded product delivery-focused companies in the past.
A simple concept done well, Passport has partnered with a range of large-scale eCommerce companies such as Boxy Charm and Native. As online customer demand continues to increase, Passport proves a vital delivery bridge across borders, that much larger delivery companies can’t reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Focus on employee wellbeing
"Passport's values include having a work-home life balance and they live by that value. Whether wanting to take a vacation, attend a child's school..."
Funding (last 2 of 4 rounds)
Jan 2022
$39m
SERIES B
Dec 2020
$12m
SERIES A
Total funding: $66m
Company benefits
- Healthcare, dental, and vision
- 401K & Company Match
- Monthly fitness stipend
- Monthly phone/internet stipend
- 100% remote work environment #LI-Remote
- Company issued laptop
- Flexible PTO
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One-time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 8 different time zones!
Company values
- Take Ownership - Own your work, stay responsible and accountable, make an effort, and follow through daily to deliver quality outcomes
- Level-Up - Have a growth mindset both personally and professionally: Personally: Grow your skill set and knowledge Professionally: Take on new projects and challenges
- Teamwork- We're excited about what “we are” building over what “I am" building
- Be customer obsessed - Listen to our customer and be driven to do the best for our customers (both internal & external)
- Live a Balanced Life - Passport is results-driven, not hours-based - prioritize impact over activity. Be proactive about monitoring employees' physical and mental health - prioritize wellbeing to show up 100%.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Alex Yancher
(CEO)Former Co-Founder& COO of Pantry, COO of Lynks, and previously worked as a Business Operations Manager at Facebook.
Aaron Schwartz
(Advisor)Former President of Loop, and Founder of NPS. They also currently serve as an Advisor for several other companies.
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