Commercial Account Manager, Fastly
More information about location
Edge cloud platform
Job no longer available
Edge cloud platform
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To build a better internet — a safe place where good can thrive.
Role
Who you are
- The successful candidate will bring a growth mindset to the position and possess exceptional organizational skills, recognizing that success is directly tied to the value and partnership we provide our customers
- Proven track record in Account Management, Customer Relationship Management (CRM), and Strategic Sales within the United Kingdom
- Extensive prior sales experience focused on driving revenue growth through up-selling and cross-selling to existing business, customers, and key stakeholders
- Highly desirable experience within the CDN (Content Delivery Network), PaaS (Platform as a Service), and/or Cyber Security industries
- Strong customer-facing skills with the ability to confidently lead customer meetings and product demonstrations, coupled with exceptional verbal and written communication skills
- Possesses a strong sense of curiosity to understand customer goals and the ability to effectively align complex technical concepts with clear business values
- Demonstrates strong Project Management skills, a high detail orientation, and outstanding organizational skills
- Thrives in a dynamic, multitasking environment with an ability to prioritize effectively. Independent and self-disciplined
- Commitment and proven ability to continually learn new technology and skills
- We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!
What the job involves
- Fastly is seeking an experienced and highly motivated Senior Commercial Account Manager to join our team
- This strategic role is pivotal in building and nurturing robust commercial and strategic business relationships across our key customers in the region
- The Commercial Account Manager will be responsible for managing a dedicated portfolio of Commercial customer relationships, engaging stakeholders from C-level down
- Drive Revenue Growth: Utilize a proven track record to execute upsell and cross-sell opportunities, securing and growing revenue, and driving wider product adoption across the customer base
- Strategic Account Management: Bring expertise in developing and executing successful account strategies, including delivering impactful business reviews and fostering deep, wide-ranging customer relationships
- Customer Advocacy: Act as a central leader for customer advocacy, actively managing account health and orchestrating partnerships across Fastly’s Sales, Customer Support, Product, and Technical teams to maximize customer value
- Autonomy and Impact: This role is ideal for an individual with the skill, energy, and confidence to work autonomously and make a significant, independent impact in the region
- Maintain existing and drive new customer spend across a large group of customers
- Use automation and technology (including Salesforce and Outreach.io) to streamline engagement, accelerate adoption, and improve customer sentiment
- Evaluate the customer journey to provide insight around key milestones
- Monitor relationship and account health for customers, using playbooks to execute key activities
- Act as a customer’s primary contact, aligning internal resources as needed (including Sales, Sales Engineers, and Technical Account Management)
- Collaborate with the product and marketing teams to provide customer feedback and insights
- This position will require you to be available during core business hours 9am - 6pm
Application process
- A fully completed application and resume or CV are required when applying
Salary benchmarks
Our take
Internet users around the world have come to expect personalized, real-time digital experiences, but delivering these quickly and securely, while maintaining quality, can be a difficult task for businesses.
Fastly enables the companies to deliver fast, secure, and scalable online experiences. Its edge cloud platform moves data and applications closer to end-users — improving the user experience, putting the power back in developers’ hands, and enabling clients to focus on growing their businesses.
The company has helped several high-profile businesses, including Reddit, Pinterest, Stripe, EPIC Games, and more. Its offering is well-regarded in the space, demonstrated by it being named a 2022 Gartner® Peer Insights™ Customers’ Choice for Global CDN, as well as a Leader in The Forrester Wave™: Edge Development Platforms, Q4 2023 report.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2019
$40m
SERIES F
Jul 2018
$40m
SERIES F
Total funding: $259m
Company benefits
- Parental support and beyond: We support our families by offering generous time off for parental leave. And beyond that, we work hard to build a culture that allows for all employees to have the life outside work that they desire year round.
- Health and wellness: Your well-being matters here. Our health plans offer a variety of options, including full medical, dental, and vision coverage, short- and long-term disability insurance, mental health resources, and more.
- Invest in your future: We offer 401(k)/retirement plans, employee stock purchasing plans (ESPP), and reimbursements for learning and development programs — so we can support your ongoing growth and success.
- Keep learning and growing: Helping people go further means nurturing their talent. Through annual reimbursements for employee learning activities, regular hangouts and advice from our Senior Staff, talks from industry leaders, and cultural events — we offer tons of opportunities for people to learn. And we’re always looking to grow as a company, too: we collect employee engagement and experience data annually and leverage our Employee Experience Champion Network to understand employee feedback, so we can keep improving.
Company HQ
China Basin, San Francisco, CA
Leadership
Kip Compton
(CEO)Kip joined the Fastly team in 2024 as CPO, becoming CEO in 2025. Prior to this, he was an SVP of Strategy & Business Development/Networking at Cisco.
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