Entry-level Technical Writer, Okta

• Okta is seeking a technical writer who is passionate about creating and delivering customer-centered technical content
• We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content
• If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you!
• Minimum 2 years relevant experience writing documentation for Cloud or Enterprise products
• Bachelor degree or certificate in Technical Writing is preferred
• Self-starter who thrives in a fast-paced environment
• Excellent written and verbal communication skills
• Experience writing customer-facing online help documentation and release notes
• Experience using MadCap Flare and source control tools such as Git and GitHub
• Enjoys collaborating with other writers

Desirable

• In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management
• You will create practical technical content that guides Okta customers to adopt and deploy our solutions successfully
• Reporting to the Manager of Technical Documentation, in this role you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management
• Design, develop, edit, and deliver accurate and effective documentation for Okta products
• Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content
• Prioritize projects when working with multiple engineering teams
• Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance