Technical Support Engineer, ServiceNow
Integrations & Automations (24/7 Shifts and weekend rotations)
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Technical Expertise (3+ Years)
- Solid understanding of ITSM, ITIL, and CMDB frameworks
- Skilled in web services development and consumption (SOAP, REST)
- Proficient with relational databases such as MySQL and Oracle
- Experienced with data extraction technologies including JDBC and ODBC
- Developed bi-directional, automated integrations between multiple systems
- Programming & Development
- Extensive hands-on experience developing real-world applications using JavaScript
- Ability to read and understand Java and JavaScript code
- Networking & Systems
- Strong knowledge of networking concepts and operating systems (Windows/Linux)
- Proven track record in troubleshooting complex technical issues effectively
- Customer Support & Communication
- Experience in customer-facing technical support roles (advantageous)
- Excellent written and verbal communication skills, capable of clearly articulating complex technical solutions
- Skilled at understanding and explaining intricate technical processes to diverse audiences
- Professional Attributes
- Strong commitment to quality and customer service
- Effective team player with the ability to work independently
- Maintains professionalism when handling challenging user issues
- Excellent time management skills and flexibility to work day, evening, night shifts, and weekends as needed
What the job involves
- In this role, you will also play a critical part in supporting and troubleshooting integrations and automation within the ServiceNow platform. This includes diagnosing and resolving complex issues related to inbound and outbound data flows, API integrations (such as REST and SOAP), and workflow automation that streamline business processes.
- Additionally, you will support the Configuration Management Database (CMDB), ensuring the accuracy, completeness, and integrity of configuration item (CI) data. You will troubleshoot issues related to CMDB data and its integrations with other IT systems, helping maintain a reliable single source of truth for IT infrastructure.
- Your expertise will enable seamless connectivity between ServiceNow and other enterprise systems, optimize operations through efficient automation, and support IT service management by maintaining accurate asset and relationship mapping within the platform
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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