Customer Support Specialist, Levelpath
$62-120k
AI-native procurement platform
Job no longer available
AI-native procurement platform
101-200 employees
Job no longer available
$62-120k
101-200 employees
Company mission
To revolutionize the modern procurement software industry.
Role
Who you are
- 2+ years of experience in a customer facing role
- Demonstrated experience problem-solving with attention to detail
- Stellar organizational skills and experience improving processes
- Strong written and verbal communication skills
- Adaptability and ability to flourish in a fast-paced environment
- Empathy, patience and a sense of urgency when supporting customers
- Effective collaborator and self-starter
What the job involves
- Reporting into our Product Lead, you will not only get a front row seat to what it takes to scale a successful product from the early days, but you will play a critical role in developing strong relationships with our customers, and advocating on behalf of our customers and users to continuously improve our current solution
- Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, assisting in configurations, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs
- Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues
- Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction
- Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base
- Build best practice guides and playbooks to ensure our customers and their users are set up for success
- Act as a trusted advisor & support customer health by understanding their users’ friction points when using Levelpath
- You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)
Our take
Levelpath is powering enterprise procurement, with a mobile-first, user-friendly platform designed to streamline and modernize the often cumbersome procurement process. The startup aims to alleviate common pain points in business procurement, such as lack of transparency, data silos, and inefficiencies caused by fragmented processes.
With a commitment to creating an enjoyable procurement experience that ultimately leads to company-wide efficiencies and a rapid return on investment. The platform's mobile-centric interface offers a next-gen, easy-to-use approach, while AI algorithms deliver actionable insights and reduce vendor redundancy.
Already serving dozens of enterprise customers, Levelpath recently secured significant capital in a Series B funding round. Now the company is looking to quadruple its revenue over the next year while expanding its customer base across new industries and markets. With procurement representing trillions of dollars in annual business spending globally, Levelpath is ready to capture a meaningful share of this massive opportunity.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2025
$55m
SERIES B
Sep 2023
$30m
SERIES A
Total funding: $99.5m
Company benefits
- 100% Medical, dental, and vision insurance
- Competitive compensation & equity package
- Commuter benefits
- 401k plan
- Flexible PTO & Paid Parental Leave
- Office amenities & team events
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Yakubovich
(Co-Founder & CEO)Previously the General Manager at Workday. Prior to this, they served as the CEO and Vice President at Scout for over 6 years.
Stan Garber
(Co-Founder & President)Co-founded ONOSYS Online Ordering and Scout. They also served as the VP of Spend at Workday and as a Director of Sales at LivingSocial.
Salary benchmarks
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