Staff Product Manager, Kraken.tech
Front End Hub / Support Site
End-to-end, AI powered operating system for utilities
Be an early applicant
End-to-end, AI powered operating system for utilities
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make a big green dent in the universe by helping utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition.
Role
Who you are
- 7+ years of product management experience, including platform or frontend product ownership at scale
- Proven ability to lead through influence across large organisations and decentralised teams
- Experience working with design systems, frontend infrastructure, and modern web frameworks (React or similar)
- Strong understanding of user experience, accessibility standards, localisation, and performance trade-offs
- Experience balancing short-term delivery needs with long-term technical and UX health
- Exceptional communication, storytelling, and stakeholder management skills
- Comfortable with ambiguity, autonomy, and ownership in a fast-paced environment
What the job involves
- Kraken is the operating system revolutionising the energy industry and already powers over 50 million customer accounts globally across 10+ countries. Now, we’re building the next frontier of exceptional digital experiences for every Kraken-powered utility
- To accelerate this transformation, we’re looking for a Staff Product Manager to lead the vision and strategy for our Front End Hub / Support Site a central experience that connects millions of customers and agents across utilities, geographies, and devices
- As Staff Product Manager for the Front End Hub and Support Site, you'll be the strategic and executional force behind the digital experience layer of Kraken Customer
- You will lead without direct authority across teams to ensure coherence, performance, accessibility, and usability in every front-end experience—across countries, brands, and client implementations
- You’ll work at the intersection of platform cohesion, design systems, and user experience—ensuring Kraken's front-end presence is elegant, maintainable, and scalable
- This is a high-impact individual contributor role with influence across the entire organisation
- Define and own the vision for Kraken’s front-end experience across customer touchpoints, agent tools, and support interfaces
- Act as the front-end product champion, collaborating with teams across the company who contribute UI components and customer experiences
- Lead via influence—inspiring cross-functional teams across Kraken domains to adopt standards and approaches that improve quality and speed
- Drive design system coherence and usability while balancing performance, accessibility, localisation, and branding needs
- Partner with engineering leads to evolve our architecture, frameworks, and practices to support efficient and scalable development
- Work closely with customer delivery, operations, and support teams to optimise service journeys and troubleshoot UX pain points
- Use data, research, and experimentation to drive front-end decisions and continuously improve customer experience outcomes
- You’ll shape the front-end experience layer for a global product used by millions
- You’ll collaborate with diverse teams across engineering, design, support, and client delivery
- You’ll work in a mission-driven environment with a team that values simplicity, empathy, and innovation
Salary benchmarks
Our take
Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.
Its success speaks for itself too, with clients like EDF, Tokyo Gas, and Octopus Energy. With over 60M customer accounts managed across 30 countries, Kraken is making waves by reducing operational costs by 40%, proving its ability to deliver results.
Most recently, the company acquired Jedlix, a leader in smart EV charging. This deal expands Kraken's ability to offer smarter, greener charging solutions and is a sure way for the company to see even more success as it continues to scale globally.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
17 people
Nina Möger, Transformation Director
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2019
$0.2m
GRANT
Dec 2017
$7.4m
SERIES A
Total funding: $8.6m
Company benefits
- Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
- Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
- Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
- Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
- For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
- Team events and activities: Participate in team events and cohesion activities to build stronger connections
- Pension scheme: We'll pay 5%. You decide on your contribution starting from 3%
- Free eye tests: We offer eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can be visually demanding so we want to make sure you're OK
- Car salary sacrifice: Save money on leasing an electric vehicle through our workplace salary sacrifice scheme
- Cycle to work scheme: Spread the cost of buying a bike, including accessories and safety equipment, up to a value of £2.5K. And save money on the repayments through the cycle to work scheme
- Get the right tech: Have a certain tech requirement? We’ll do our best to sort it for you
- Money coach: Get support with financial planning through our partnership with Octopus Money Coach
- Yoga + Headspace: Twice a week we have 45 Minute live yoga class open to all Kraken staff. Need some calm in your life? We have Headspace licences available
Company values
- Freedom & Responsibility
- Get Sh*t Done
- Customer Obsessed
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Amir Orad
(CEO)Amir joined Kraken in 2024 as CEO. Prior to this, they were the CEO and Chairman at Sisense for over 8 years. They also worked at NICE Actimize for over 7 years, serving as the CEO for 4.
James Eddison
(Co-Founder & CTO)Experienced CTO having previously served at Tangent Comminutions, Tangent Labs, and Clairpoint.
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