Presales Consultant, Ada

CA$120-160k

OTE

Salary applicable for candidates based in Canada. For US based candidates: $128,000 - $150,000 USD OTE

Salesforce

Hubspot

Zendesk

Shopify

Mid and Senior level

Remote from Canada, US

AI customer service company

Open for applications

AI customer service company

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Open for applications

CA$120-160k

OTE

Salary applicable for candidates based in Canada. For US based candidates: $128,000 - $150,000 USD OTE

Salesforce

Hubspot

Zendesk

Shopify

Mid and Senior level

Remote from Canada, US

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

This role requires a competitive spirit, a passion for cutting-edge technology, and the flexibility to adapt in a fast-paced, evolving environment
3-5 years of experience in presales, solutions consulting, or presales engineering
Proven track record of winning deals by effectively communicating value and differentiation
Strong understanding of AI technologies, including LLMs and generative models, and their business applications
Technical proficiency with APIs, SaaS platforms (e.g., Salesforce, Shopify, Zendesk, Hubspot), and integration methodologies
Flexible and resilient, able to adapt to shifting priorities and deliver results under pressure
Exceptional communication, storytelling, and relationship-building skills
Collaborative team player with a passion for learning and innovation. #L

What the job involves

We’re looking for dynamic and results-driven Presales Consultants to join our teams in Canada and the US, helping some of the world’s most innovative and fast-growing companies harness the power of AI and automation
Partnering with our Enterprise Sales team, you will design impactful solutions that address clients’ unique challenges, driving success and measurable outcomes
Develop a deep understanding of client goals, industry challenges, lead strategic discovery sessions to identify client pain points and position our offerings as the optimal choice
Deliver persuasive, value-driven presentations and demonstrations that showcase our competitive edge, particularly in AI-driven solutions
Leverage expertise in AI, LLMs, and generative models to create innovative, automation-first strategies
Educate clients on the transformative potential of AI technologies, aligning solutions to their business objectives
Adapt to changing client needs and market conditions, maintaining a proactive and solution-oriented mindset
Partner with cross-functional teams, including Product and Engineering, to ensure client feedback drives continuous innovation
Support the Sales team in navigating complex sales cycles, providing technical expertise and strategic guidance
Support revenue goals by driving technical alignment and showcasing the unique value of our solutions
Act as a trusted advisor, guiding clients to achieve success through our platform

Application process

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position
We appreciate the time you have invested in learning more about us

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-29% employee growth in 12 months

Glassdoor (3.1)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company HQ

Wellington Place, Toronto, ON

Leadership

Mike Murchison

(CEO & Co-founder)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer, Developer & Co-founder)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

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