IT Analyst, Komodo Health
$36.00 - $45.00 per hour
3-5 days a week in office
Comprehensive patient journey data
Job no longer available
Comprehensive patient journey data
501-1000 employees
Job no longer available
$36.00 - $45.00 per hour
3-5 days a week in office
501-1000 employees
Company mission
To reduce the burden of disease.
Role
Who you are
- Proven experience in a technical support environment with deep expertise in Mac OS and Windows, including advanced troubleshooting and escalation handling
- Strong hands-on experience with first and second level support across Okta, Google Workspace, Atlassian, Slack, MDM platforms (Jamf and Intune), Meraki, and Zoom
- Experience owning and administering IT Asset Management systems (e.g., SnipeIT, AssetSonar, ServiceNow, Microsoft SCCM)
- Demonstrated ability to independently perform root cause analysis and drive resolution of complex system access, hardware, and infrastructure issues
- Track record of leading projects end-to-end, from scoping requirements through execution and documentation, with minimal oversight
- Strong cross-functional collaboration skills with the ability to translate technical concepts for non-technical stakeholders
- Excellent written and verbal communication skills with a bias toward documentation and knowledge sharing
- Strong familiarity with IT operations, cloud applications, and security best practices
- Expectations of AI Use in this role (required):
- Applies AI strategically, knowing how to use the right tools at the right time to solve problems or generate new ideas
- Uses AI to accelerate feedback loops, test ideas, and make informed decisions faster
- Applies both judgment and creativity when working with AI and understands its limitations
- Demonstrates curiosity and initiative in exploring new AI tools and workflows relevant to their role
- Has developed or shared AI-enhanced workflows, automations, or prompts with others
- Brings a reflexive AI mindset and uses AI as a natural part of their process to iterate, research, and deliver better work
- Comfortable working in AI-enhanced environments across writing, data analysis, content creation, or design
- Regularly leverages AI tools such as Notion AI, Perplexity, Claude, Descript, Runway, Midjourney, or Microsoft Copilot i.e. to improve speed, clarity, or creative output
What the job involves
- The IT team at Komodo is primarily responsible for end user/help desk support, endpoint management, and internal system infrastructure
- Their main focus is empowering Komodo users by providing reliable, scalable, and observable support and services
- The Senior IT Analyst plays a critical role in maintaining, monitoring, and continuously improving the computer systems and networks that power our business
- This role goes beyond resolving technical issues — it involves identifying systemic gaps, driving process improvements, and serving as a technical resource and informal leader for the broader IT team and the organization at large
- Serve as the primary escalation point for complex technical issues across the organization, including Zoom room/hardware, Meraki networking, and peripheral troubleshooting, with an onsite presence in the SF or NYC office 4–5 days per week
- Lead and own the onboarding and offboarding lifecycle for employees, temporary staff, vendors, and contractors, ensuring a seamless and secure experience
- Develop, maintain, and improve IT documentation, runbooks, and processes — ensuring consistency, repeatability, and knowledge transfer across the team
- Proactively identify and resolve issues across core platforms including Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, and Intune
- Provide advanced troubleshooting and support across Mac and PC environments, taking ownership of root cause analysis and long-term resolution
- Design and deliver IT training and enablement programs to ensure employees across all departments can effectively leverage their technical resources
- Drive corrective and preventive actions to resolve issues quickly and minimize business impact, while identifying patterns that inform longer-term infrastructure improvements
Our take
Komodo Health's "Healthcare Map" tracks the healthcare journeys of over 330 million patients. By doing so, it gives providers, pharma companies and researchers the tools to identify opportunities for care, track treatment outcomes, and uncover patterns in patient and drug behavior.
The platform was built to tackle the fragmentation of healthcare, helping organizations act on reliable, real-world intelligence instead of incomplete or siloed data. Komodo Health has also continued to enhance the value of its offering, for example by launching its healthcare-native AI engine, Marmot.
The company has also made some important partnerships, such as with Anervea.ai to bring AI directly into clinical development. Komodo Health is in a really good spot to lead the future of AI-driven healthcare intelligence, and recently evolved its leadership structure to support its leading position in the space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
LATE VC
Mar 2021
$220m
SERIES E
Total funding: $514m
Company HQ
Midtown Manhattan, New York, NY
Leadership
Arif Nathoo
(CEO & Co-Founder)Studied Medicine at Harvard. Former Associate Principal at McKinsey & Co for 7 years. Became a Senior Advisor for 2 years.
Web Sun
(President & Co-Founder)Previously worked in Sales and Marketing at Merck&Co. VP of Business Development at Campbell Alliance.
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