Senior Product Research Manager, Etsy
Search
$187-243k
Eligible for an equity package, and an annual performance bonus
More information about location
Office located in Brooklyn, New York
eCommerce platform for handcrafted goods
Open for applications
eCommerce platform for handcrafted goods
1001+ employees
Open for applications
$187-243k
Eligible for an equity package, and an annual performance bonus
More information about location
Office located in Brooklyn, New York
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- 5+ years experience in product and user research, and has managed a team of researchers before, ideally at a dual-sided marketplace
- 3+ years previous research management experience developing and motivating a high performing UX research team, and enjoy mentoring others on how to progress in their careers
- A demonstrated track record of influencing product decision-making with inspirational, action-orientated and high quality research
- Ability to triangulate data, and are able to spot trends and opportunities through synthesizing various qualitative and quantitative inputs
- Subject matter expertise building product experiences from the ground up, and experience working on a dual-sided marketplace
- High comfort level managing stakeholders across the business (Product, Engineering, Marketing, Ops) and co-creating strategies that consider customer and business implications
- Bonus: Experience working with Search and machine learning teams
What the job involves
- We are looking for a Senior Product Research Manager to lead research strategy for teams working on Etsy’s search experience
- As the Senior Product Research Manager you will be responsible for leading a group of UX Researchers that partner with teams of product managers, designers, analysts, and engineers as they plan, test and refine great experiences for our buyers and sellers
- This is a full-time position reporting to the Director of Product Research
- Search is a multi-billion dollar product and the heartbeat for our marketplace. The Search team helps nearly 90 million customers discover unique and handmade items among the millions of items offered by our 6.2 million Sellers. We balance iterative product development with big long-term bets in service of creating a best-in-class search and browse experience, leveraging data, machine learning, qualitative research, and experimentation with e-commerce best practices to deliver at scale
- This team works across product, enablement, and marketing, and is made up of key partners in Product, Design, Analytics, Engineering, and Marketing
- Goals over the next year are around building new experiences to help buyers find the perfect item, and investing in enhancing the partnership between our experience and ML teams
- Leading a team of UX researchers, mentoring them on UX methods, prioritization and career development
- Guiding researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researchers
- Applying agile research techniques and exploring new ways to deliver rich insights in a fast paced environment
- Collaborating and communicating in a way that amplifies the voice of our customers, ensuring that the teams’ insights are embedded and acted upon
- Partnering with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques
- Recruiting and hiring outstanding researchers and facilitating their onboarding experience
- Directly contributing to our larger product strategy, alongside Product and Marketing leaders
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
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Diversity, Equity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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