Customer Marketing Manager, Kantata
$95-115k
+ This position is eligible for company-wide bonus plan
Cloud based project management software
Be an early applicant
Cloud based project management software
201-500 employees
Be an early applicant
$95-115k
+ This position is eligible for company-wide bonus plan
201-500 employees
Company mission
To enable organizations of any size to successfully manage and scale their people, projects, revenue, and profitability.
Role
Who you are
- 3-5 years experience in customer marketing, customer success, communications, or a related field
- Strong people skills to engage with customers
- Proficiency in project management
- Experience with marketing tools like Marketo & Hubspot, Exposure to advocacy platforms like Influitive & Higher Logic is a plus
- Strong attention to detail
- Team Player: Ability to work cross-functionally with sales, customer success, and content teams
- Mastery of AI tools
What the job involves
- We are seeking a talented and creative customer marketer to join our team
- The Customer Marketing Manager focuses on developing and executing strategies to increase customer loyalty, retention, and advocacy by deeply understanding existing customer behaviors and preferences
- You will be responsible for executing customer-focused marketing initiatives to drive retention, expansion, and loyalty
- Customer Communications: Oversee the customer communications calendar and execute a comprehensive comms strategy and plan that fosters engagement, adoption, and advocacy across the post-sale customer lifecycle
- Cross-Functional Alignment: Collaborate with CS, PS, CX, Sales, Product and Marketing to align messaging and create compelling customer communications that support key adoption and upsell efforts
- Analysis and Optimization: Measure the effectiveness of communication strategies and continuously optimize based on data-driven insights
- Gifting and Appreciation: Collaborate with the CS team to find new ways to show appreciation for our customers through platforms such as Printfection, and Thnks
- Customer References: Facilitate customer references, working alongside the Customer Success and Sales teams to complete them in a timely manner. Work to consistently improve the process
- Case Studies & Testimonials: Coordination, recruitment and development of Customer Success Stories and testimonials to support and activate customer proof point strategy
- Review Generation: Activate and track the customer review strategy across all review platforms to enhance Kantata's online presence and credibility
- Customer Event Coordination: Collaborate in the planning, promotion, and execution of Converge, the yearly virtual customer conference, and other customer-facing events
Our take
Kantata is a business management software aimed at the professional services industry. This SaaS platform has been designed to meet the needs of a modern workforce, providing services such as employee time tracking, project management, and resource allocation.
The company's purpose-built technology includes a suite of features, such as a resource optimizer that helps managers allocate the right people to the right project for the correct amount of time. It also includes a private social network for users to share information with peers in the industry. Kantata already has several profitable tie-ups with essential business software such as Salesforce, helping it outpace rivals.
As more organizations in professional services invest in resource management solutions, the industry is awash with companies all competing for this business. These include industry heavyweights Basecamp, Zoho Projects, and ClickUp. Born from the merger of Mavenlink and Kimble Applications, Kantata is set to see accelerated growth as it focuses on further development of its comprehensive platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2019
$48m
SERIES E
Nov 2016
$39m
SERIES D
Total funding: $111.5m
Company benefits
- Group Health Insurance with Coverage Options for Medical, Dental, and Vision
- Life Insurance
- Voluntary Insurance Options Such As Auto, Home, Legal, and Pet Insurance
- Paid Parental Leave
- Voluntary Commuter Benefit Options
- 401K + Company Match to Save For Your Future
- Flexible Work Options - Remote or Hybrid
- 15 days of Paid Time Off, Plus Two Additional Days With Each Year of Employment
- Sick/Wellness Time Off
- 9 Paid Holidays + Floating Holiday
- Volunteer Time Off
- Top Performers Employee Recognition Program
- Philanthropic, Social, and Wellness Events Through KantataLife
- Reimbursement for Wellness Applications (including Kindle, Headspace, Peloton)
- Monthly Remote Stipend
- Employee Assistance Program
Company values
- Put People First - We elevate people in everything we do. Caring about our clients, colleagues and communities is the heart of our culture. We are one team—having fun, growing and making a difference together for our industry and the world
- Create Remarkable Client Experiences - Solving real business problems, building meaningful relationships and partnering with clients every step of the way to stand apart and amplify our clients’ success
- Lead The Way - Innovation and continuous improvement are our passions. We push limits, take risks and explore big ideas. We make bold decisions and embrace learning to remain accountable and unlock transformative opportunities
- Embrace Authenticity - We appreciate the uniqueness and contribution of every individual. We listen closely, ask questions, assume positive intent and engage with open minds to create a workplace where people can thrive
Company HQ
East Irvine, Irvine, CA
Articles
Leadership
Roger Neel
(Senior Business Advisor)Former Technical Advisor at The Bold Italic and Director Strategic Partner Solutions at InQuira. BA in Economics and Computer Science from Cornell.
Ray Grainger
(Executive Chairman & Founder)Former EVP Global Services and Strategic Partnerships at InQuira and Global Managing Partner at Accenture. BSc in Engineering at Harvey Mudd College.
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