IT Support Specialist, Cint
3+ days a week in office
REsearch and measurement technology
Be an early applicant
REsearch and measurement technology
501-1000 employees
Be an early applicant
3+ days a week in office
501-1000 employees
Company mission
To automate the insights gathering process so that companies can gain access to insights faster with unparalleled scale.
Role
Who you are
- Solid experience in providing technical support, with a focus on troubleshooting IT issues
- Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc.)
- Good understanding of Windows & Mac OS systems, networking, hardware and software
- A genuine interest in IT, technology and doing things systematically. A proactive approach, a talent for troubleshooting and a great collaborator
Desirable
- Being familiar with tools and environments like Google, Slack, Okta, Atlassian, MS O365 and MDM (Intune preferred)
- Basic knowledge of ITIL processes (Incident, Service Request and Change Management) and IT Security
- Ability to work independently, prioritise tasks, and maintain attention to detail in a fast-paced environment
What the job involves
- In this role as an IT Support Specialist, your impact extends far beyond traditional hardware and software troubleshooting
- You will serve as the primary lead for EU Inventory Management, ensuring a seamless onboarding experience through the precise provisioning and global shipment of hardware
- Additionally, you will play a key role in supporting our Barcelona office infrastructure
- As a forward-thinking member of the team, you will help provide the best technical experience for our global workforce
- The IT Support team at Cint is a globally distributed, fast-paced group dedicated to providing seamless technology experiences
- We are the backbone that enables our global employees to work securely and efficiently, whether they are in our offices, at home or travelling
- We challenge the status quo by always looking for how we can make our service offering smarter, faster and give more value for our users
- Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software (including Windows & Mac OS), and network issues
- Manage IT Asset stock for Europe in line with request trends and coordinate with logistics to ship and retrieve assets in a timely manner
- Maintain office equipment like ZoomRooms and Printers etc & office internet, and ensure these are working flawlessly without interruption
- Manage and prioritise multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service
- Participate in IT projects and initiatives and Assist in the support, deployment, configuration, and maintenance of IT infrastructure, network devices, and workstations
- Maintain accurate records of support activities, including incident reports, resolutions, and technical procedures documentation
- Provide technical knowledge around our internal systems & record videos on trending issues periodically
- Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT internal use and for the Cint employees
Our take
Cint is a market leader in digital insights gathering and acts as a catalyst for the digitalisation of the insights industry. Its area of expertise is the automation of the insight gathering process, allowing businesses to leverage insights faster at a lower cost.
Cint manages the world's largest consumer network for digital survey-based research - more precisely, companies use Cint's platform to connect with supply partners that provide insights on target audiences collected via online surveys.
The company serves thousands of B2B clients, counting Zappi, Syno, Nielsen, Statista and SurveyMonkey. It's also seen rapid growth and has achieved a market-leading position due to significant investment in its platform, expansion into the US, and its acquisition of GapFish, P2Sample, Thumbspeak, and Lucid.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2010
$13m
SERIES B
Nov 2007
$3m
SERIES A
Total funding: $16m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Niels Boon
(CFO)Prior to joining Cint in 2024, Niels was a Managing Direct/CFO at Zenjob. He also served as the CFO at GOODIEBOX and as the Chief Financial and Operation Officer at Ada Health.
Alesia Braga
(Chief Product & Technology Officer)Previously, Alesia served as the CTO at SmartRecruiters and Quandoo. She also worked at Google Cloud in Technical Program Management.
Bregje Meuwissen
(CPO)Previously Vice-CPO at DocPlanner and VP of Human Resources at IDEMIA Middle East & Africa. She also spent over 7 years at Juniper Networks in Senior/Director HR roles.
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