Customer Support Executive, Octopus Money

• Some experience in customer facing role (this could be retail, hospitality, call centre or anything in between)
• An ability to work with tech and quick to learn new systems like Zendesk
• A passion for people - you genuinely want to help and have outstanding communication skills
• A growth mindset - You're quick to learn, adapt to new challenges, and see setbacks as opportunities
• A client-first attitude - You're committed to getting the right outcome for every client
• Attention to detail - You're organised and know that accuracy builds trust

Desirable

• Own the client experience
• Respond to emails, answer calls, and manage live chats with speed and empathy
• Be a proactive problem-solver
• Go above and beyond to find solutions, collaborating with other teams and using your initiative to get things done
• Drive improvement
• Spot opportunities to streamline processes and suggest creative ideas to enhance the client experience
• Handle key tasks
• Process client requests, from verifying details to booking appointments, and ensure nothing falls through the cracks