Principal Solutions Engineer, Valimail

• 7+ years in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, or Technical Account Manager), preferably in cybersecurity or SaaS
• Deep understanding of email security technologies (e.g., SPF, DKIM, DMARC, phishing protection, secure email gateways, DNS) and modern threat landscapes
• Exceptional communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Proven track record of working collaboratively with Sales, Product, and Customer Success teams
• Experience engaging with enterprise customers, including conducting POCs and managing complex security evaluations
• Passion for customer advocacy and an instinct for identifying opportunities to create value across the customer lifecycle
• Bachelor's degree in Computer Science, Information Security, or a related technical field (or equivalent experience)
• Reside in a Central Time or Eastern Time location

Desirable

• As a Principal Solutions Engineer at Valimail, you will play a critical role at the intersection of technical pre-sales and customer advocacy
• You'll partner with Sales, Product, and Account Management teams to demonstrate how our cutting-edge email security solutions solve real-world threats and enhance organizational resilience
• Acting as both a trusted advisor and technical champion, you will engage deeply with prospects and customers to ensure long-term satisfaction and success throughout the buyer and user journey
• This is a high-impact, customer-facing role suited for a strategic thinker with strong technical acumen and excellent communication skills
• Serve as a primary technical resource supporting new logo, expansion and renewal sales cycles
• Conduct tailored product demos, domain analyses, and technical deep-dives that showcase the value of our email security platform to prospective customers
• Collaborate closely with Account Management and Product to relay customer feedback and advocate for features and enhancements that improve user experience and adoption
• Develop and deliver technical documentation content to support customer onboarding and education as well as Sales team onboarding and continuing education on the product and the competitive landscape
• Contribute to industry events, webinars, and public-facing thought leadership in partnership with the Marketing and Advocacy teams
• Act as a subject matter expert (SME) on DMARC and other authentication technologies, threat trends, and integration strategies across complex enterprise environments
• Serve as a key company contact for security-related inquiries, including completing security questionnaires for potential clients and partners. Collaborate with internal teams to support current security certifications and pursue future ones like FedRamp renewals