Customer Solutions Consultant, Ada
AI customer service company
Open for applications
AI customer service company
501-1000 employees
Open for applications
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 3+ years of strategy/management/technology consulting and/or pre-sales engineering experience
- Fluent in both English and French. Spanish language skills are considered an asset
- Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.)
- Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences
- Strong relationship building skills as you will be required to maintain and develop technical champions across the table. Experience building relationships with VP level stakeholders will be considered an asset
- Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo
- Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment
- Generative AI implementation experience will be considered a strong asset
What the job involves
- We’re looking for a Solutions Consultant II to provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies
- You will collaborate with our Sales team to close new business by developing a deep understanding of our clients’ business needs, whilst ensuring our existing customers maximize value by crafting AI-first strategies to be adopted by their entire organization
- In other words, you will be responsible for guiding and supporting customers throughout their entire lifecycle with Ada, from their initial engagement as a prospect, through to implementation and their long-term success with our company and product
- Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses
- Utilize your knowledge of APIs and SaaS platforms to address technical questions and provide solutions
- Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO)
- Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy
- Scope and design integrations into customers' existing technology stack
- Support pre-sales meeting quarterly revenue goals through closing new business
- Support customers through their implementation and going live with our product
- Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities
- Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers
- Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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