Customer Implementation Manager, Loadsmart
$88-120k
+ Incentive bonus + Stock options
Digital freight company for B2B trucking
Be an early applicant
Digital freight company for B2B trucking
201-500 employees
Be an early applicant
$88-120k
+ Incentive bonus + Stock options
201-500 employees
Company mission
To provide transportation services and technology to reduce freight spend, increase service levels and impact team's productivity.
Role
Who you are
- Bachelor’s degree in Business, Information Systems, Supply Chain, or related field (or equivalent experience)
- 5+ years of experience in project management, customer onboarding, or consulting — preferably in SaaS, logistics, or supply chain
- Strong understanding of SaaS delivery models, systems integrations (API, EDI, or middleware), and customer lifecycle management
- Experience leading complex enterprise implementations that span both technology and managed services
- Experience working with cross-functional teams in a fast-paced, customer-facing environment
- Proven project management skills — PMP or Agile certification preferred
- Excellent communication, stakeholder management, and organization skills
What the job involves
- We’re looking for an Implementation Manager to lead the onboarding of our most strategic and complex customers across Managed Transportation (4PL), SaaS platforms, and Enterprise Account Management
- This role will also support internal strategic initiatives as needed that enhance scalability, quality, and operational excellence across the Loadsmart organization
- You’ll serve as the orchestrator and face of Loadsmart during customer onboarding — ensuring our solution design delivers on expectations through disciplined project management, milestone execution, and stakeholder alignment
- Where processes need refinement, you’ll collaborate cross-functionally to create and implement scalable solutions
- Lead and manage multiple concurrent SaaS, Managed Transportation, and/or Enterprise Brokerage customer implementations from kickoff through go-live and post-launch stabilization
- Develop and execute project plans, timelines, and deliverables — ensuring milestones are met on time, within scope, and aligned to customer expectations
- Coordinate internal and external resources, including solution consultants, product/engineering teams, operations, and customer success, to ensure seamless execution and handoffs
- Oversee configuration, integration development, and testing of Loadsmart’s technology platforms and service workflows to ensure deliverables are met on time and as expected
- Serve as the primary point of contact for customers and internal stakeholders throughout implementation, maintaining transparency and alignment
- Facilitate discovery sessions and solution design workshops to document business requirements and translate them into actionable implementation plans
- Build strong relationships with customer and internal stakeholders to ensure alignment, trust, and satisfaction
- Define and enforce implementation methodologies, best practices, and documentation standards. Working to ensure methodologies and practices are scalable with business growth
- Proactively identify project risks, dependencies, and resource constraints — and execute mitigation strategies to maintain delivery integrity
- Conduct post-implementation reviews to capture lessons learned and embed continuous improvement into future rollouts
Our take
Freight services involve many parties including shippers, dispatchers, drivers, and dock managers. Insurance and safety checks are required for everyone involved, a process that makes the truck shipping process more expensive, time-consuming, and less efficient than it could be.
Loadsmart provides an online portal that handles booking, insurance legislation, and health and safety regulations all within an integrated platform. This digital integration leads to parties receiving instant and guaranteed shipping, offering full financial coverage in the event of any discrepancies.
The company has raised significant amounts of funding, most recently in a 2022 Series D Round which saw the company achieving a valuation in excess of $1B. It has used this funding to expand its partnership network and to fuel its acquisitions strategy. In the longer term the company's focus on organic growth will stand it in good stead as it will allow it to avoid aggressive pricing structures which would make it difficult to achieve profitability given the razor-thin margins in the freight industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$200m
SERIES D
Nov 2020
$90m
SERIES C
Total funding: $343.7m
Company benefits
- Parental leave: The primary caregiver is able to take three months of fully paid leave and one additionally month of working half days for a total of four months of leave
- Copany Equity: Ever wanted to have a stake in a company? Upon hire, Loadsmart employees are granted options that vest over a four-year period
- Team Building Events: Enjoy local company sponsored events to meet and network with fellow Loadies: from hackathons to local meetups, we love collaborating while having fun
- 401K wwith Match: We support our employees' retirement goals by offering a per pay period match to our Traditional and Roth 401K plans
- 401K with Match: We support our employees' retirement goals by offering a per pay period match to our Traditional and Roth 401K plans
- Healthcare: We offer competitive medical, dental, and vision coverage for you and your family
- Claim Advocacy with MMA: Expert advocacy and guidance on benefits and claims
- HSA/FSA: You can use pre-tax dollars to pay for healthcare costs for you and your dependents
- DCFSA: We offer DCFSA to help parents reduce their total taxable income when paying for childcare
- LPFSA: On eligible plans, LPFSA helps pay for vision and dental expenses that are not fully covered by your insurance
- Life and AD&D Insurance: Loadsmart provides both Life and Accidental Death and Dismemberment insurance at no cost yo you with the options to increase coverage at your own expense
- Short Term/Long Term Disability Insurance: Loadsmart provides short and log-term disability coverage at no cost to you
- FLexibe PTO?Holiday: Enjoy paid time off without a limit, with manager approval and national holidays of your location
Company HQ
Chicago Loop, Chicago, IL
Leadership
Felipe Capella
(Co-Founder & CEO)Previously Attorney at Inter-American Development Bank for 1 year and Professor of Bankruptcy and Restructuring at Universidade Federal de Santa Catarina for 2 years.
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