Renewals Desk Manager, Branch
More information about location
Mobile app marketing software
Job no longer available
Mobile app marketing software
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To help clients increase their conversion rates, decrease wastage, and boost revenue.
Role
Who you are
- We’re looking for a highly driven Renewals Desk Manager to thrive in a fast-paced and dynamic go-to-market deal support environment
- Bachelor’s Degree in Marketing, Sales, Finance or related field
- 4 years + experience in a renewals role within saas based organization
- High confidence in managing customer quoting & contracts
- Strong customer-facing acumen with negotiation and communication skills
- Ability to multi-task and to help manage a high volume of accounts
- Able to build relationships quickly and work across many cross-functional teams
- Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals
- Experience working with Salesforce and other CRM tools
- Flexibility to work extended hours during month/quarter end
What the job involves
- As a Renewals Desk Manager, you will be responsible for supporting account teams to renew and grow a large book of business spread across the globe. This is a highly visible and collaborative role, where you’ll get the opportunity to make an impact and create a scale for a growing organization
- The Renewal Desk Manager will be an integral part of Branch’s global deal team and you will work closely with Sales, Customer Success, and Legal among others, to ensure the long-term success of our customers
- Work closely with account teams on renewals and assist on planning the strategy and execution of renewals
- Manage the contract paperwork cycle by drafting, reviewing and coordinating the execution of orders
- Conduct customer conversations to understand budgets, stakeholders, requirements, and approval processes
- Defend against competitive pressures and identify expansion/cross-sell opportunities
- Maintain data hygiene and keep up to date status of renewals for week on week management of pipeline, forecasting and executive reporting
- Collaborate closely with Sales, Account Management, and other support teams to resolve customer inquiries and provide the best customer experience throughout the renewal process
- Meet or exceed annual and quarterly revenue goals
Our take
Providing a unified mobile experience to users can be difficult and expensive for many companies. Branch solves this problem with its linking and attribution platform, allowing companies to gain, track and keep mobile app users.
When it first launched, Branch focused solely on delivering a comprehensive multi-platform linking solution that takes consumers to their relevant destination. Since then, its solution has expanded, and now offers increased user engagement and holistic marketing measurements. This has allowed the company to scale its user base, and to grow its existing relationships. Branch now serves over 100,000 apps and boasts more than three billion monthly users. Its impressive client list includes Airbnb, NBC and Adobe.
Branch raised a further $300 million in funding in early 2022, pushing its valuation to $4 billion. The company intends to use that money to invest further in its mobile linking program and other products. This will ensure that Branch remains a key player in the mobile marketing space, despite alleged attempts by Google to block its software on Android smartphones, due to apparent conflicts with Branch's mobile experience tools. Branch's friction with Google however, only goes to show how it is disrupting the monopoly Google has over mobile experiences.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Feb 2022
$300m
LATE VC
Sep 2019
$125m
SERIES E
Total funding: $667.1m
Company benefits
- Work from home opportunities
- Medical/Dental/Vision Coverage
- Home Office & Annual Professional Development Stipend
- And More (Varies by Location)
- 401k
- Stork Club & Urbansitter
- Onsite gym
- CalTrain GoPass
- Flexible PTO
Company HQ
Ventura, Palo Alto, CA
Leadership
Alex Austin
(Board Member & Co-Founder)Was a Process Development Engineer at MiaSole and a Software Developer at Cogwheel Labs for 1 year. Served as CEO of Kindred Prints.
Dmitri Gaskin
(Director of Discovery & Co-Founder)Previously worked as a Programmer at Mapbox and a Software Engineer at Kindred Prints.
Mike Molinet
(Co-Founder)Previously served as a Product Development Engineer at 3M and co-founded Kindred Prints. Was also a Founder of Minnesota Network of Young Entrepreneurs until January 2017.
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