Technical Support Engineer, Egnyte
$80-100k
Office located in Mountain View, CA
Cloud content governance platform
Be an early applicant
Cloud content governance platform
1001+ employees
Be an early applicant
$80-100k
Office located in Mountain View, CA
1001+ employees
Company mission
To enable organizations of all sized to unlock their content's full potential.
Role
Who you are
- 3+ years of customer-facing technical support experience, preferably in a SaaS or enterprise environment
- Proven experience troubleshooting desktop applications, network issues, and environmental issues
- Knowledge of networking fundamentals (TCP/IP, DNS, VPN, proxy configuration)
- Experience troubleshooting and administering Windows 10/11, macOS, or Linux distribution
- Hands-on experience with Windows Server administration (AD, Group Policy, file share permissions)
- Familiarity with log analysis, APIs, and scripting (PowerShell or Bash preferred)
- Comfortable working with ticketing systems, call center tools, and knowledge base platforms Strong written and verbal communication skills to explain complex technical concepts clearly
Desirable
- Experience with virtualization platforms (VMware ESX, Hyper-V)
- Understanding of cloud storage systems and hybrid deployments
- Exposure to APIs and basic scripting to assist with automation or troubleshooting
What the job involves
- We’re looking for a talented Technical Support Engineer to join our team in Mountain View
- If you’re passionate about solving complex technical problems, engaging with customers, and working with cutting-edge SaaS and hybrid environments, this role is for you
- Provide world-class technical support for Egnyte customers and partners via email, phone, and Zoom
- Troubleshoot desktop application issues across Windows, macOS, and Linux, including installation, configuration, and performance tuning
- Diagnose and resolve backend and server-side issues involving Windows Server environment, VDI, SMB/CIFS shares, Active Directory integration, and permission management
- Guide customers through complex deployments, including cloud-to-on-prem integrations and hybrid infrastructure setups
- Investigate log files, analyze network traces, and provide root-cause analysis for escalated issues
- Collaborate closely with Product Management and Engineering to reproduce bugs and influence product improvements
- Participate in QA testing for new features and provide feedback to improve usability and reliability
- Create and maintain technical documentation: FAQs, step-by-step guides, troubleshooting articles
- Hybrid role: 3 days per week in our Mountain View office
Our take
Cloud-based solutions for data management, security and GDPR compliance are increasingly important to the management of tech businesses. However, the tools currently used are modular and result in systems becoming complicated and time-consuming to use effectively.
Egnyte provides an integrated solution for GRDP compliance and data security. The startup reduces the likelihood of digital threats whilst maximizing efficiency for data management and compliance. Through these means, the software can locate, secure and lock down data to ensure security and compliance are taken care of within a single software package.
The company originally focused on data management, offering compliance and security as optional add-ons. However, due to the increasing complexity of data regulations, Egnyte switched to a more unified approach. The company is held in high regard, within an industry set to reach a value of $36.81B by 2029, ranking number 1 in several G2 reports.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2018
$75m
GROWTH EQUITY VC
Dec 2013
$29.5m
SERIES D
Total funding: $137.5m
Company benefits
- Comprehensive benefits
- Company equity depending on role and level
- Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
- Paid holidays and sick time
- 401(k) Retirement Plan (Traditional and Roth)
- Health Savings Account (HSA) and Employee Assistance Program (EAP)
- Paid Maternal, Paternal, and Adoption Leave to help you grow your family
- Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
- Gym, cell phone, and internet reimbursement
- Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered
- Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
- Your own Egnyte account with lifetime access
Company HQ
Mountain View, CA
Leadership
Vineet Jain
(Co-Founder & CEO)Prior to Egnyte, they founded and successfully built Valdero. They have held a rich variety of Senior Operational positions at KPMG and Bechtel.
Rajesh Ram
(Co-Founder & Chief growth Officer)Held executive roles within Egnyte's Product Management and Engineering functions. Their strength in defining, delivering and supporting software solutions was developed while at Oracle, KPMG consulting and Valdero Corporation.
Amrit Jassal
(Co-Founder & CTO)An Official Member of the Forbes Technology Council, they have extensive experience in building large-scale, highly available systems all over the world. In the past, they have deployed such systems at Cisco, Fujistu and Sun Microsystems. Prior to Egnyte, they served as the CTO of Valdero.
Kris Lahiri
(Co-Founder & Chief Security Officer)Prior to Egnyte, they spent many years in the design and deployment of large-scale infrastructures for Fortune 100 customers of Valdero and KPMG Consulting.
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