HR Operations Associate, Hargreaves Lansdown
Discretionary annual bonus dependant on role level and annual pay review
More information about location
2-3 days a week in office (Harbourside, Bristol)
The UK's number one investment and savings platform for private investors
Be an early applicant
The UK's number one investment and savings platform for private investors
1001+ employees
Be an early applicant
Discretionary annual bonus dependant on role level and annual pay review
More information about location
2-3 days a week in office (Harbourside, Bristol)
1001+ employees
Company mission
To make it easy for people to save and invest for a better future.
Role
Who you are
- We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!
- We’re looking for someone who shares our passion for delivering an exceptional employee experience, thrives in a fast-paced environment, and takes pride in finding better ways of doing things
- We are looking for someone to join who is passionate about delivering a great customer experience, someone who is proactive at making improvements to processes and dealing with high volumes of queries
- You’ll ideally have experience in a fast-paced HR administration role, with strong operational skills and the ability to communicate effectively at all levels of the business
- A CIPD qualification is desirable, though not essential
- Demonstrated ability to deliver work to the highest standards of accuracy and service, ensuring positive outcomes for clients, colleagues, and the business
- Previous experience in HR and/or financial services is preferred
- Strong interpersonal and stakeholder management skills, with the ability to build trusted relationships and provide effective advice
- A collaborative, approachable, and knowledgeable team player who works constructively with others
- Key attributes: Client-focused, excellent communication skills, and exceptional attention to detail
What the job involves
- Our HR Operations team is the engine room of the People function. We’re responsible for welcoming new joiners, supporting colleagues throughout their time with us, and ensuring a smooth transition when they move on
- We’re a dynamic, solutions-focused team who genuinely enjoy what we do
- In this role, you’ll provide an outstanding HR service at every touchpoint, carrying out a variety of operational activities across the employee lifecycle
- You’ll apply and advise on our HR processes and policies, ensuring accuracy, consistency, and a first-class experience for every colleague you support
- Join this energetic bunch of people who really enjoy getting stuck into their role and solving queries that come their way
- Manage and respond to all emails in the HR case queue accurately, effectively, and within agreed timeframes
- Advise managers on the interpretation and application of HR policies and procedures, ensuring alignment with best practice
- Support the onboarding process by preparing offer documentation, references, and communications within agreed SLAs, ensuring a positive client experience
- Continuously identify opportunities to streamline processes and enhance the overall HR service delivery
- Proactively problem-solve and propose innovative solutions to improve the efficiency and effectiveness of the HR Operations function
- Take ownership of allocated work, delivering within required timescales and responding promptly to client enquiries via phone, email, and Workday Help
- Follow all HR processes diligently, maintaining full compliance with relevant regulations and legislation while ensuring a high standard of accuracy
- Escalate issues appropriately to the HR Operations Team Leader when required
- Collaborate proactively with teams, managers, and colleagues across the business to achieve high performance standards and client satisfaction
- Support the wider HR team with projects and business-as-usual (BAU) activities as needed
- Apply sound HR knowledge and experience to respond effectively to HR queries in line with established policies
- Assist the HR Advisory team with note-taking and other administrative support as required
Application process
- End Date: November 18, 2025
- 1-2 stage competency-based interview(s)
Our take
Hargreaves Lansdown is the UK's number one investment platform for private investors, trusted by 2M people to help manage their money. Founded back in 1981 in a spare bedroom, it's grown into a powerhouse, and with more than £170B in assets under its administration, it's become the biggest name in DIY investing in the country.
The company offers a wide range of services that include Stocks and Shares ISAs, pensions (SIPPs), savings accounts, and a market-leading investment app, making it easy for everyday people to invest, save, and better plan for their retirement.
Recently, HL was taken private in a £5.4B deal, with new leadership aiming to modernise and future-proof the business. And despite more competition from digital challengers, it continues to thrive, adding more customers, launching new features, and paying strong dividends. On top of that, it's got over 40 years of experience and a forward-thinking team driving it towards even more success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous Discretionary Annual Bonus
- Up to 19% Pension
- Private Medical Insurance*
- Health Cash Plan
- Income Protection
- Life Assurance (4x Salary)
- Additional Holiday Purchase
Company HQ
Canon's Marsh, Bristol, UK
Leadership
Richard Flint
(CEO)Previously, Richard spent over 5 years at Sky Betting & Gaming as CEO and an Executive Chair. Prior to that, he spent over 13 years at Sky as a Managing Director. Now, he is an Investor and Chairperson at a number of companies.
Mohamed Ait Si Brahim
(Group CTO)Mohamad is also a Member of the Harvard Business Review Advisory Council. Previously, he spent over 7 years at Profile Pensions as CTO. Prior to that, he was a VP of Engineering at OpenGamma and Head of Market Risk Technology at LSEG.
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