Global Vice President of Customer Success, Jumio
AI-powered identity verification platform
Be an early applicant
AI-powered identity verification platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help businesses establish and maintain digital trust with connected data, advanced biometrics, and AI-driven intelligence.
Role
Who you are
- This role is suited to a senior Customer Success leader who has:
- Built, scaled, or transformed high-performing Customer Success and Support organisations
- Operated comfortably at executive level in complex, enterprise environments
- A strong sense of ownership, commercial awareness, and customer advocacy
- Motivation to build something better — not just maintain what exists
What the job involves
- This is not a business-as-usual role
- It’s a senior leadership opportunity for someone who enjoys transformation — redesigning teams, processes, and ways of working to drive adoption, usage, and measurable customer outcomes at scale
- You will own the post-sales customer experience end-to-end, ensuring customers achieve value quickly and sustainably from Jumio’s identity, biometrics, and compliance solutions
- While Sales and Account Management own renewals and expansion, your work will directly influence both through strong adoption, advocacy, and proactive risk management
- You will also have the opportunity to modernize the Customer Success function by identifying and implementing AI-driven tools and workflows that improve customer insight, team productivity, and the overall customer experience
- You’ll work closely with Product, Engineering, Sales, and Marketing, bringing the voice of the customer into decisions that shape our roadmap, operating model, and customer strategy
Our take
Safeguarding our digital identities has traditionally relied on passwords. But the surge in identity theft and cybercrime have compelled us to seek more robust measures. Biometric techniques like facial recognition and fingerprints are superior digital identifiers, yet the use of such biometrics for tracking staff and customers remains limited in many enterprises.
Addressing this gap, Jumio has developed advanced digital identity solutions designed to furnish enterprises with heightened security. Its solutions encompass cutting-edge biometric identifiers such as facial recognition and fingerprint scanning. Moreover, the integration of machine learning and comprehensive data analysis further enhances its capabilities.
Jumio's adaptation of biometric technology to an enterprise-focused platform is certainly an interesting approach, and its no surprise that investors have offered their support. Recently, the company has focussed heavily on innovation, announcing over 300 patents and patent applications. It has also doubled down on the gaming market, where it brings its ID solutions to the player onboarding process.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2021
$150m
GROWTH EQUITY VC
Aug 2016
$15m
EARLY VC
Total funding: $201.7m
Company benefits
- Competitive healthcare
- Food
- Fitness program
- Commuter benefits
- Volunteer programs
- Time-off programs
Company HQ
Heritage District, Sunnyvale, CA
Leadership
Bala Kumar
(Interim CEO & President)Bala has been at Jumio since 2021, joining the team as CPO. He then moved into the role of Chief Product & Technology Officer in 2024 and is now the Interim CEO as of 2026. Previously, he was a Global VP of Product, Fraud & Identity Solutions at TransUnion and the CPO at iovation.
Igor Beckerman
(CFO)Prior to joining Jumio in 2024, Igor was the CFO at Newsela and Gainsight. He also served as the VP of Finance at Marketo for over 5 years.
Sumanth Chandrashekar
(Chief of Staff)Sumanth joined Jumio in 2020 working in Global SMB Account Management & Channel Operations. Since then he has held a number of roles and became the Chief of Staff to the CEO in 2024. Previously, he spent nearly 4 years at Replicon as a Director of Sales Operations & Renewals and nearly 6 years at IBM in various roles.
Mike Nawrocki
(CRO)Prior to joining Jumio in 2024, Mike was the CRO at Trustwave for just over 3 years. He also spent 6 years at Capgemini in various roles, including VP of Global Sales & Cyber Security.
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