Product Manager, Vonage

• General understanding of mobile operator messaging and network API services, ideally with hands-on experience with CPaaS APIs
• Technical knowledge and experience in the delivery of SaaS or PaaS product offerings
• Comfortable conveying technical concepts and requirements to engineering and cross-organizational groups (sales, support, operations, security, privacy, etc.)
• Hands-on experience with APIs, SDKs, and developer tools
• Knowledge of database systems, SQL, and log analysis tools (Kibana)
• Working knowledge of at least one coding language
• Strong analytical mindset with the ability to interpret data and user feedback to drive product decisions
• Experience or exposure to Agile methodologies and product development lifecycle
• Excellent communication skills for collaborating with technical and non-technical stakeholders, including mobile operator partners
• Project management abilities with experience using tools like Jira, Confluence, or similar platforms
• Awareness and understanding of emerging AI technologies
• Awareness of current trends in mobile operator messaging services, carrier identity verification, and SaaS and PaaS security
• Knowledge of regulatory requirements affecting mobile identity verification and carrier services
• Strong interest in emerging technologies such as silent mobile authentication, network-based identity verification, and AI-powered mobile security
• Bachelor's degree in Engineering, Computer Science, or related degree with technical certifications
• 1-3 years of experience in product management, product marketing, sales engineering, solutions architect, or technical consulting roles
• Exposure to identity and authentication technologies, Identity and Access Management (IAM), 2FA/MFA systems, or mobile operator services
• Experience with or strong interest in CPaaS, telecommunications platforms, or mobile operator API services
• Working knowledge of AI capabilities and tools, particularly in mobile security or fraud detection applications
• Strong analytical skills with experience interpreting data and user feedback
• Excellent written and verbal communication skills
• Ability to work effectively in cross-functional teams and manage multiple priorities

Desirable

• The Vonage API Communications Group is an emerging leader in the $10B+ cloud communications platform (CPaaS) market
• As digital security threats evolve and customer expectations for seamless yet secure experiences grow, verification and authentication services have become critical infrastructure for modern applications
• This Product Manager role represents an exceptional opportunity to shape the future of mobile operator authentication and identity verification within our expanding CPaaS platform
• You'll join at an exciting inflection point where mobile network operator (MNO) authentication, carrier-grade identity verification, and intelligent risk assessment transform how businesses verify and protect their users
• This position offers tremendous growth potential as you help accelerate the development of our verification services while gaining deep expertise in mobile operator identity and authentication technologies
• Collaborate with senior product managers to define and execute the roadmap for Vonage's Verify services, including Silent Authentication, SMS, Voice, WhatsApp, RCS, and Email-based OTP, and carrier-based identity APIs
• Analyze market trends in Customer Identity and Access Management (CIAM), mobile operator authentication, SIM-based verification, and carrier identity services to identify new product opportunities
• Work closely with engineering teams to enhance and expand our verification APIs to meet evolving security demands and mobile operator integration requirements
• Support the development of AI-powered identity theft, synthetic account detection, and fraud prevention capabilities
• Gather and analyze customer requirements for verification and authentication solutions across various industries, with a focus on mobile-first applications
• Conduct user research to understand pain points in current authentication flows and identify opportunities for mobile operator-based improvements
• Collaborate with UX/UI teams to design developer experiences supporting the development and deployment of identity and authentication services
• Support the creation of comprehensive documentation, tutorials, and sample applications for our mobile identity verification APIs
• Partner with engineering, security, and compliance teams to ensure verification products meet industry standards and mobile operator requirements
• Work with carrier relations and business development teams to expand mobile operator partnerships and authentication capabilities
• Coordinate with other product managers across RCS, WhatsApp, Voice, SMS, and Numbers services to create integrated mobile authentication experiences
• Support business development efforts by providing technical expertise during customer conversations and mobile operator partnership discussions
• Monitor the competitive landscape in CPaaS mobile verification, Identity and Access Management, as well as carrier-based identity and authentication services
• Analyze emerging technologies, including AI/ML applications in mobile fraud detection, network analytics, and carrier-grade authentication
• Stay current with regional regulations affecting identity verification services
• Contribute to product positioning and messaging for our identity and authentication products
• Join a rapidly growing team in the expanding $10B+ CPaaS market with significant advancement potential
• Gain deep expertise in cutting-edge mobile operator authentication and carrier identity technologies
• Work on products that directly impact millions of users' mobile security and experience worldwide
• Mentorship from senior product managers and exposure to executive leadership
• Shape the future of mobile operator authentication and carrier-based identity verification for an enterprise market
• Work with emerging AI and machine learning technologies in mobile security applications
• Contribute to products that help businesses leverage mobile operator data and services to protect users and reduce fraud