Head of Deal Desk, PingCAP
Open-source SQL database developer
Be an early applicant
Open-source SQL database developer
201-500 employees
Be an early applicant
201-500 employees
Company mission
To build the database of the future, made by developers, for developers.
Role
Who you are
- Bachelor's degree in Business, Finance, or related field; MBA preferred
- 7+ years of experience in deal desk, sales operations, or related roles
- Proven track record of leading and developing high-performing teams
- Strong understanding of B2B sales processes, particularly in the technology sector
- Excellent analytical and problem-solving skills
- Superior communication and negotiation abilities
- Experience with CRM systems and sales automation tools
- Ability to work in a fast-paced, global environment
- Experience in SaaS or cloud-based technology companies
- Knowledge of international business practices and regulations
- Proficiency in data analysis and visualization tools
- Change management experience
What the job involves
- We are seeking an experienced and dynamic Head of Deal Desk to lead our global deal operations
- This role will be crucial in optimizing our deal processes, managing day-to-day deal activities, supporting sales teams, and ensuring smooth deal execution across all regions
- Lead and manage a global deal desk team supporting multiple regions
- Develop and mentor team members, fostering a culture of excellence and continuous improvement
- Align team objectives with overall business goals and sales strategies
- Oversee end-to-end deal management processes, ensuring timely and accurate execution of all deals
- Coordinate with various teams to facilitate the smooth progression of deals from initiation to closure
- Address any issues or obstacles that arise during the deal process to ensure customer satisfaction and successful outcomes
- Develop, implement, and maintain deal policies and standard operating procedures
- Drive continuous improvement initiatives to enhance deal efficiency and effectiveness
- Collaborate with cross-functional teams to streamline deal workflows and reduce cycle times
- Work closely with sales leadership to develop innovative deal structures that meet customer needs
- Provide expert guidance to sales teams on complex deal scenarios, helping them effectively communicate value propositions to customers
- Assist in customer negotiations, offering creative solutions to overcome objections and close deals
- Establish and track key performance indicators (KPIs) for deal desk operations
- Prepare and present regular reports to senior management on deal trends, bottlenecks, and opportunities for improvement
- Partner with Finance, Legal, and Product teams to ensure deal compliance and optimal pricing strategies
- Act as a liaison between Sales and other departments to facilitate smooth deal execution
Our take
Frustrations with the available database solutions are what inspired PingCAP. When three infrastructure engineers got together, their aim was to eliminate the issues with management, scalability and maintenance of databases by creating their own open source distributed database.
With worldwide contributions from like-minded developers, the cloud-based NewSQL database TiDB was created. It soon gained great popularity and so, being open source, is constantly being enhanced.
With the creation of a product that eradicates the problems faced when attempting to scale up traditional relational databases, a wealth of data migration tools and no vendor lock-in, TiDB is an attractive proposition for businesses that need future flexibility. Notable clients include China Zheshang Bank, PatSnap and leading Asian logistics company Ninja Van.
With the backing of $270 million Series D funding in 2020, TiDB continues to grow, and a portfolio of complementary products is in development. It also gained positive publicity from its receiving the award for Open Source Data Solution Provider of the Year from the Data Breakthrough Awards 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2020
$270m
SERIES D
Sep 2018
$50m
SERIES C
Total funding: $341.6m
Company benefits
- Competitive Compensation and Stock Options
- Health & Wellness
- Generous Company Holidays and Paid Time Off
- Fun Team Building Activities and Awesome Swags
- Remote Friendly Distributed Workforce
- Tailored Growth Path with Mentorship
Company values
- Customer success
- Deliver results with excellence
- Be open
- Be an owner
- Respect and empower people
- Think big, think long and think different
Company HQ
Sunnyvale, CA
Articles
Leadership
Max Liu
(Co-founder & CEO)Max worked in software and system infrastructure for over a decade, working at Wandou Labs. They co-founded PingCap in 2015, serving since as CEO.
Dongxu Huang
(Co-founder & CTO)Dongxu interned at Microsoft before spending 3 years as a NetEase Youdao Senior Software Engineer and working at Wandou Labs. They left in April 2015 to co-found PingCAP.
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