Architect, DevRev
Applied AI Engineer
More information about location
Dev-centric CRM platform
Be an early applicant
Dev-centric CRM platform
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
DevRev's mission is to leverage data, design, and machine intelligence to empower developers to build, support, and grow their revenue.
Role
Who you are
- 8+ years of experience in customer facing solutioning and architecture, with a strong background in designing and implementing complex, integrated and scalable solutions
- Proficiency and hands-on experience in Gen AI, cloud technologies, and integration patterns
- Strong business aptitude and Voice of Customer gathering/ understanding and triaging skills
- Must possess design-thinking and growth mindset to analyze and effectively address business and technical challenges
- Excellent interpersonal and communication skills, with the ability to bidirectionally convey complex business into technical and vice-versa to technical and non-technical stakeholders
- Experience with project management methodologies and tools, with the ability to manage multiple projects and deliverables simultaneously
- Proven track record of establishing OKRs/ KPIs and delivering customer-focused solutions
- Experience in SaaS, enterprise software, or platform-centric environments
- Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or certifications in AI and relevant technologies or architecture frameworks is a plus
What the job involves
- The Applied AI team ensures our customers get the optimal experience from DevRev
- As customers go through their DevRev journey, they may identify need(s) for integration with existing enterprise systems/ services, workflow/process automation or customization/ enhancement of the DevRev platform capabilities to achieve their business objectives
- Our team works with customers in their domain to understand their business and work side by side as partners to design their transformation, develop software, and implement solutions to achieve customer’s business goals
- We are looking for a skilled Customer Technical Architect to partner with customers and fully understand their business and domain
- You will be responsible for designing AI-driven business transformations, detailing requirements, and architecting solutions using the AgentOS platform and any necessary integrations
- In this role, you will act as a bridge between business requirements and technical solutions, leveraging your domain, business, and technical expertise to create scalable, robust, and high-performing reusable AI Agents
- You will collaborate closely with Customer Success, Pre-Sales, Applied AI Engineering, and Product Managers to ensure that our solutions meet customer needs and deliver business success
- Understand customer domain, business needs, and key customer OKRs (Objectives & Key Results) & KPIs (Key Performance Indicators)
- Work with customers, side by side as technical partners and establish trust in DevRev solution
- Act as bridge between Sales Engineers/ Customer Success and Applied AI Engineering
- Design the detailed AI driven business transformation, applied AI requirements, and architect the solution needed for customer needs
- Design solutions (AI Agents, Skills, and workflows, etc) that are aligned with industry best practices, meet the customer needs, and are reusable across other customers
- Create and maintain Applied AI proposals, estimates, solution designs, detailed requirements and measurement framework for KPIs and outcomes
- Work closely with applied AI engineering team members to ensure that solutions are implemented according to design, and provide guidance throughout the development lifecycle
- Stay current with emerging business and technology industry trends, incorporate relevant advancements into our solutions to enhance functionality and competitiveness
- Assist the pre-sales and partner teams in scoping and defining technical requirements for new opportunities, and provide input on solution feasibility and estimated effort
- Ensure that all solutions meet quality standards and adhere to security, compliance, and performance requirements
Our take
DevRev helps developers build better products for customers through a platform that connects them to the revenue their applications generate. Their headless, dev-centric CRM hopes to help developers clock technical issues faster by showing more directly how customers use their products.
When the company emerged from stealth mode in 2021, they were already well backed by considerable funding and a highly experienced leadership team. Collating and usefully displaying customer feedback for developers, especially using AI and machine learning, is a tough nut to crack. So the DevRev has been savvy in front-loading talent and investment.
The founders’ previous venture Nutanix saw huge success, reaching Unicorn status before going public in 2016. DevRev and its team reached the same in 2024 off the back of Series A funding. This ambitious startup has already delivered the first iteration of what it hopes will become the largest global developer relations product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
117% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2024
$100.8m
SERIES A
Jul 2021
$50m
SEED
Total funding: $150.8m
Company benefits
- Life, AD&D, & disability insurance
- DevRev learning modules
- Relocation reimbursement
- 401k
- Work from home opportunities
- Health insurance
- Unlimited PTO
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Dheeraj Pandey
(Co-Founder & CEO)They started out as a Software Developer at Trilogy Software, Zambeel and Oracle. They co-founded Nutanix and are a current board member of Adobe.
Manoj Agarwal
(Co-Founder & President)They worked as Senior Engineering Manager of EFI and Director of Engineering at SanDisk. They were also SVP Engineering at Nutanix.
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