Forward Deployed Architect, DevRev
More information about location
Dev-centric CRM platform
Open for applications
Dev-centric CRM platform
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
DevRev's mission is to leverage data, design, and machine intelligence to empower developers to build, support, and grow their revenue.
Role
Who you are
- Experience: 8+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations
- AI & Cloud: Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines)
- Business Acumen: Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans
- Design Thinking: A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures
- Communication: Exceptional ability to convey complex technical and business concepts to diverse stakeholders—both technical and non-technical
- Project Leadership: Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines
- Metrics Focus: Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes
- SaaS & Platform Fluency: Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles
- Education: Bachelor's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus
What the job involves
- As a Customer Deployment Architect, you will serve as the lead technical strategist embedded with our customers
- You'll own the end-to-end design of AI-driven business transformation projects—from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s AgentOS platform
- This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration
- You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams—bringing our AI capabilities to life for real-world impact
- Own Customer Context: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design
- Architect AI Transformation: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices
- Be a Trusted Advisor: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities
- Translate & Coordinate: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable
- Design Reusability: Architect modular, scalable solutions that can be extended across customers and verticals
- Drive Delivery: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence
- Support Pre-Sales: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort
- Lead Innovation: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs
- Maintain Quality & Compliance: Ensure all solutions meet performance, security, and compliance standards
- Travel Ready: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement
Our take
DevRev helps developers build better products for customers through a platform that connects them to the revenue their applications generate. Their headless, dev-centric CRM hopes to help developers clock technical issues faster by showing more directly how customers use their products.
When the company emerged from stealth mode in 2021, they were already well backed by considerable funding and a highly experienced leadership team. Collating and usefully displaying customer feedback for developers, especially using AI and machine learning, is a tough nut to crack. So the DevRev has been savvy in front-loading talent and investment.
The founders’ previous venture Nutanix saw huge success, reaching Unicorn status before going public in 2016. DevRev and its team reached the same in 2024 off the back of Series A funding. This ambitious startup has already delivered the first iteration of what it hopes will become the largest global developer relations product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
117% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2024
$100.8m
SERIES A
Jul 2021
$50m
SEED
Total funding: $150.8m
Company benefits
- Life, AD&D, & disability insurance
- DevRev learning modules
- Relocation reimbursement
- 401k
- Work from home opportunities
- Health insurance
- Unlimited PTO
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Dheeraj Pandey
(Co-Founder & CEO)They started out as a Software Developer at Trilogy Software, Zambeel and Oracle. They co-founded Nutanix and are a current board member of Adobe.
Manoj Agarwal
(Co-Founder & President)They worked as Senior Engineering Manager of EFI and Director of Engineering at SanDisk. They were also SVP Engineering at Nutanix.
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