Account Manager, LanguageWire

• 3+ years of experience within Account Management roles
• Experience in commercial planning and execution of customer-oriented activities to deliver on targets
• An interest in technology and technical skills
• Knowledge of how to maintain and develop relationships with new stakeholders from existing customers
• Experience in monitoring and reporting health performance indicators in a structured way
• The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements in efficiency and automation of workflows
• Professional fluency in English language skills (spoken and written)
• The ability to work proactively and independently while a passion to be a part of a team
• Your colleagues say you:
• Are a strong, actionable communicator and a very good listener
• Are passionate about building strong relationships
• Are not afraid of a good challenge
• Can be firm on project deliverables when you need to be
• Are inquisitive, curious, trustworthy and caring

Desirable

• We are looking for an Account Manager to join our Account Management team in London
• You will be the portfolio owner of customers from a big variety of industries and as such you will have the full overview of your customers and of their budget
• Together with an allocated subject matter expert, you must understand the customer’s organization and thus provide added value to the customer
• You are also expected to work closely together with our team of Localisation Project Managers, this in order to optimize processes and improve customer satisfaction
• You plan and orchestrate customer business reviews
• You will drive and participate in contract negotiations, both in cooperation with the subject matter expert and the Director of Account Management
• You will advise customers on our products and services and you will also be the customer’s go-to-person in relation to invoicing and pricing
• You will be part of a team of Account Managers located in London. You will report to the Director of Account Management, UK
• The team fosters a positive working atmosphere in a company with a strong focus on growth and personal development
• Sustaining account growth and profitability within the allocated account area
• Building strong relationships with customers and identifying new possibilities for growing your portfolio focusing on customer outcome and experience as well as LW KPIs with support from account planning tools and reports
• Conduct regular check-in and reviews, to secure strong relationships
• Identify and drive Up- and Cross sell opportunities
• Develop strategic account plans
• Negotiate contract renewals and expansion
• Developing and maintaining high levels of customer engagement and satisfaction
• Maximizing product usage through product adoption activities, e.g., online trainings and tool demos
• Ensuring customers’ quality expectations are met within the allocated customer area
• Being the voice of the customer towards internal stakeholders
• Embracing the Account Management mindset to become a trusted advisor
• Applying sales methodologies (like MEDDICC) to increase revenue and negotiate deals more effectively
• In one year, you’ll know you were successful if...
• You have obtained an overview of your customer and know their organization inside out
• You know your customers’ workflow and their need for our services
• You are able to see and generate growth within your customer portfolio by advocating LanguageWire’s products and services
• You are able to lead your portfolio and meet the required KPIs