Marketing CRM Assistant, CloserStill Media
More information about location
Exhibition firm
Job no longer available
Exhibition firm
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To launch or acquire and then run the best events in any market we operate in, to work sectors and geographies we are proud to do business in, and to operate with integrity.
Role
Who you are
- This is an ideal role for an early-career professional seeking practical CRM experience in a fast-paced, international events business
- If you're someone who loves systems, enjoys solving problems, and wants to build a career in CRM, marketing operations, or data, this could be the perfect role for you
- Strong interest in CRM systems, technical operations, marketing automation, and user support processes
- Basic knowledge and experience using CRM platforms, particularly HubSpot and Salesforce
- Understanding of how marketing and sales systems integrate and share data
- Analytical mindset and strong attention to detail when working with contact data and segmentation
- Strong communication and collaboration skills
- Highly organised and comfortable working across multiple tasks and deadlines
- Confident with spreadsheets, workflows, and system processes
- Proactive attitude with a willingness to learn digital systems and practices
What the job involves
- We're looking for a digitally curious, detail-oriented Marketing CRM Assistant to support our central CRM team in delivering high-quality campaign support, data integrity, and platform management across HubSpot and Salesforce
- You'll get hands-on exposure to marketing automation (HubSpot), sales CRM processes (Salesforce), and the crucial work of keeping our data clean, accurate, and accessible for teams across the UK, Europe, Asia, and the US
- You'll play a key role in ensuring our global events benefit from clean, accurate, and accessible CRM infrastructure across both marketing and sales systems
- Working alongside the Marketing CRM Manager and wider Data & Technology team, you'll help maintain marketing effectiveness, streamline operations, strengthen CRM adoption, and support alignment between marketing and sales data
- 1st Line CRM Support & Troubleshooting:
- Act as 1st line CRM support for HubSpot and Salesforce users, responding to day-to-day queries, troubleshooting common issues, and ensuring timely resolution
- Triage and categorise CRM-related issues, resolving where possible and escalating more complex 2nd and 3rd line support matters to the Marketing CRM Manager, Data team, or external partners
- Be a day-to-day contact for CRM queries, supporting internal teams with HubSpot tasks including list building, contact enrichment, campaign setup checks, and access support
- Data Management & Campaign Support:
- Support basic Salesforce tasks such as data checks, field validation, record updates, and assist with cross-platform data consistency between HubSpot and Salesforce
- Build and manage campaign lists, segments, and filters to support accurate targeting across all portfolios
- Assist with importing, deduplicating, tagging and enriching data for shows and regions, ensuring consistent hygiene across systems
- Onboarding & User Support:
- Support onboarding processes for new CRM users or acquired events, including permission set-up and documentation
- Help create internal resources and process guides for marketing teams using HubSpot and basic Salesforce processes where relevant
- Data Hygiene & Quality Control:
- Conduct weekly hygiene audits to identify and escalate issues with duplicates, inactive properties, field inconsistencies, and broken workflows
- Collaborate with the Data team to maintain GDPR compliance and field standardisation across both platforms
- Assist with audits and setup for new event editions, including form logic, workflow tagging, list generation, and CRM alignment
- Reporting & Insights:
- Assist in reporting and insight collection by pulling base-level reports from HubSpot and Salesforce to support campaign and pipeline reviews
- Support the development and QA of automated workflows
- Temporarily Remote
Salary benchmarks
Our take
Although communication within businesses and industries can be achieved remotely, events pose an opportunity for heightened engagement and networking opportunities. However, to unlock these benefits to the fullest, events must be executed to the highest professional standards, which can be difficult to achieve independently.
CloserStill Media runs events for a range of industries in Europe and the US, ranging from healthcare to HR, to bring professionals together and enable successful business interactions. The company handles all aspects of event management, from securing relevant audiences to training staff and teams to industry standards.
CloserStill Media has displayed substantial growth and made several acquisitions towards expanding the scope of the events it operates, including US eCommerce conference managers CommerceNext. Its portfolio includes some of the fastest-growing events, including Tech Show London, and the company has received an impressive number of awards for its exhibitions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Hammersmith, London, UK
Leadership
Gareth Bowhill
(CEO)Joined CloserStill in 2019 and was made CEO in 2020. Previously, they spent 10 years working in the Sports Marketing and Advertising industry at Chime Communications.
Matthew Butler
(Group Managing Director)Having worked at CloserStill for over 10 years, they were made Group Managing Director in 2018. Alongside this, they are a Board Member at the Association of Event Organisers. Previously a Group Event Director at William Reed Business Media and an Advertisement Manager at Reed Business Information.
Suzanne King
(COO)They have over 30 years of experience in the exhibitions and events industry, having begun their career at Earls Court and Olympia Group, eventually becoming the Group Finance Director. They also spent time at Reed Exhibitions as UKL Finance Director and ITE Group as Director of Corporate Development, before joining CloserStill in 2017.
Alexia Maycock
(CMO)They have been part of the CloserStill team from the very beginning, joining the team in 2009 as a Marketing Consultant. They also have experience as an Events Director at B2B M<arketing, as a Group Marketing Manager at United Business Media and Primavera Systems, and as a Marketing Manager at Reed Exhibitions.
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