Customer Success Manager, ServiceTitan
Enterprise Max
$104.5-167.6k
Salary dependent on location + Variable commission + Equity
~30% travel nationwide
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$104.5-167.6k
Salary dependent on location + Variable commission + Equity
~30% travel nationwide
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 4+ years of account management, enterprise customer success, product specialist, or strategic consulting experience in a customer-facing role
- Experience managing high-touch, complex SaaS accounts with executive stakeholders
- Demonstrated ability to drive measurable outcomes such as revenue growth, adoption lift, retention, or expansion
- Strong executive communication skills and ability to confidently facilitate business reviews
- Proven ability to analyze data sets and translate insights into strategic recommendations
- Experience working cross-functionally with product, sales, and/or implementation teams
- Self-starter who thrives in a fast-paced, evolving environment
- Highly organized with strong prioritization and project management skills
- Intelligent, adaptable, and solution-oriented
- ~30% travel nationwide
- If you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- As a Customer Success Manager, Enterprise – Max, you will manage a curated portfolio of strategic, growth-oriented customers enrolled in Max
- You will serve as the executive-facing strategic advisor, helping customers translate automation and operational data into measurable business outcomes
- Max represents our highest level of customer partnership — combining automation strategy, elevated customer success engagement, and measurable growth outcomes into a unified revenue ecosystem
- Max is not a product bundle — it is a structured, outcomes-driven growth experience for our most forward-thinking customers focused on end-to-end automation to drive more leads, higher booking rate and increased average ticket
- You will work closely with dedicated Max Specialists to partner on onboarding, activation, and workflow execution across the platform
- While the Specialist drives automation implementation, you will own the ideal foundation, strategic alignment, growth planning, executive engagement, and long-term value realization
- If you are passionate about helping contractors scale through automation, thrive in high-visibility and high-stakes environments, and want to shape the future of ServiceTitan — the Max team is where you belong
- Manage a Max Portfolio:
- Own a portfolio of 20 Max customers, executive visibility, and strong growth potential
- Serve as the primary strategic advisor across the Max ecosystem, ensuring alignment to drive measurable business outcomes
- Develop and maintain Executive Success Plans that connect automation strategy, product adoption, and operational KPIs to customer growth goals
- Conduct recurring Executive Business Reviews focused on end-to-end automation, key business performance, and product roadmap
- Proactively identify and mitigate risk, ensuring strong adoption and long-term retention
- Leverage usage data, automation benchmarks, and KPI reporting to deliver data-backed recommendations and expansion strategies
- Onsite Executive Engagement & Field Partnership:
- Conduct strategic onsite visits to strengthen executive relationships and deepen operational understanding
- Facilitate in-person business reviews, automation workshops, and change management
- Observe field operations to identify workflow gaps and automation opportunities
- Partner with customer leadership teams to align frontline execution with executive growth strategy
- Represent Max with executive presence and ensure onsite engagements drive measurable outcomes and next-step accountability
- Deliver an Elevated Max Experience:
- Help customers operationalize automation into daily workflows to increase stickiness and long-term expansion potential
- Partner closely with the Max Specialists to ensure seamless onboarding, activation, and cross-product integration
- Act as the strategic conduit between Max customers and internal Product teams by surfacing actionable feedback that improves product velocity and customer experience
- Support participation in beta programs and early-access initiatives when aligned to customer strategy and readiness
- Ensure all touchpoints within Max feel cohesive, premium, and outcomes-focused
Application process
- We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process
- These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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