Technical Support Engineer, Securiti

$160-180k

OTE

+ Stock options

SQL

Docker

Kubernetes

Bash

Linux

Zendesk

Senior and Expert level

Remote from US

More information about location

Unified data intelligence & cloud security

Job no longer available

Unified data intelligence & cloud security

1001+ employees

B2BArtificial IntelligenceEnterpriseCompliancePrivacySaaSCyber Security

Job no longer available

$160-180k

OTE

+ Stock options

SQL

Docker

Kubernetes

Bash

Linux

Zendesk

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceEnterpriseCompliancePrivacySaaSCyber Security

Company mission

To enable enterprises to safely harness the incredible power of data and the cloud by controlling the complex security, privacy and compliance risks.

Job

Company

Role

Who you are

Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a technical support engineer in a related technical field
Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization
Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs
Proficiency in one or more Technical Support systems, such as Zendesk
Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners
Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus
No travel is expected. However, this role requires participation in a 24x7 technical support coverage shift that could occasionally be at odds with the resident timezone of the engineer

What the job involves

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers
As our Technical Support Engineer, you will have a responsibility for supporting our customers with issues encountered in production use of Securiti product offering(s)
Drive the overall post-sales technical support of customers: Diagnose, troubleshoot, and resolve issues by proposing simple and effective solutions, with necessary workarounds
Provide responsive and timely service to customers on new tickets by priority, complying and exceeding SLA goals on response and resolutions
Ensure proper logging of all issues, steps and root cause analysis
Document RCA as repeatable resolutions as KB articles in the knowledge base
Conduct ticket escalations to engineering while managing the entire resolution lifecycle
Understand and implement key operational metrics, such as MTTR, NPS, CSAT, in day-to-day technical support functions
Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior technical support experience with a Data Privacy and Security company as well as Cloud Security is highly desirable
Interface with engineering and product management for ticket escalations as well as a feedback loop in the form of issues, bugs, usability insights and enhancement requests

Our take

As businesses take advantage of data and the cloud, they are increasingly encountering difficulties with managing their compliance, data security and privacy. Aside from operational and ethical concerns, companies are regularly punished with huge fines for failures in this area. Securiti exists to make harnessing data safe, using AI to ensure that information is managed in a way that's secure and compliant.

Securiti is not alone in the data protection market. It has larger AI-powered competitors in OneTrust and Immuta, both able to identify and control at-risk data. However, Securiti's platform is unique in bringing together all controls around data in a single command centre. This solution has found favour with numerous Enterprise customers, including Cisco, Hertz, Dell and CapitalOne.

Securiti has grown swiftly and raised considerable funds over the years. This has allowed it to expand its headcount, develop its product and increase its market share. As concerns surrounding the safe adoption of AI have risen, it has released solutions that specifically target these concerns. This shows that it can keep pace with evolving market needs.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

57% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 3 rounds)

Oct 2022

$75m

SERIES C

Jan 2020

$50m

SERIES B

Total funding: $156m

Company HQ

Cypress, San Jose, CA

Leadership

Rehan Jalil

(President & CEO)

Venture Advisor at Mayfield Fund, and former Board Member at Common Sense Media. Previously SVP and GM of Cloud Security at Symantec, and CEO of Elastica.

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