Sector Leader, CloudFactory
Incentive-based compensation
More information about location
Workforce solutions for artificial intelligence
Be an early applicant
Workforce solutions for artificial intelligence
1001+ employees
Be an early applicant
Incentive-based compensation
More information about location
1001+ employees
Company mission
To connect one million people in the developing world to digital-age work, while raising them up as leaders to address poverty in their own communities.
Role
Who you are
- 7+ Years of Experience in account management, customer success, or sales, preferably in technology or consulting industries with enterprise clients
- AI Knowledge: Familiarity with AI applications and trends in sectors such as healthcare, finance, or retail is a plus
- Strategic Thinking & Problem-Solving: Ability to develop actionable plans to address client needs and drive revenue growth
- Relationship-Building: Proven track record of managing and growing long-term client relationships with executive stakeholders
- Communication Skills: Strong ability to present complex concepts to both technical and non-technical audiences
- Analytical Skills: Experience using data to drive decision-making and improvements in customer success and account strategy
- Organization & Multitasking: Strong attention to detail with the ability to manage multiple client accounts simultaneously
What the job involves
- The Sector Leader is responsible for managing strategic client relationships and executing growth initiatives within a designated sector. This role requires a deep understanding of industry challenges and expertise in aligning AI-driven solutions to deliver measurable value
- The Sector Leader will act as a trusted advisor and account manager, ensuring customer satisfaction, driving revenue expansion, and collaborating with internal teams to deliver best-in-class service
- Strategic Account Management
- Develop and execute tailored account strategies to align client objectives with CloudFactory’s AI solutions, ensuring long-term value and retention
- Identify opportunities for growth within existing client accounts, leveraging industry insights and data to drive expansion
- Monitor client needs, industry trends, and competitive landscapes to position CloudFactory effectively
- Relationship Management
- Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers within client organizations
- Serve as the primary point of contact for client accounts, proactively addressing challenges and identifying opportunities for deeper engagement
- Ensure high levels of client satisfaction by understanding business priorities and aligning solutions accordingly
- Revenue Growth and Performance
- Meet and exceed revenue targets by identifying upsell, renewal, and expansion opportunities within existing client accounts
- Collaborate closely with sales and marketing teams to develop tailored solutions and proposals that address client needs
- Track and report key performance metrics to measure account success and identify areas for improvement
- Cross-Functional Collaboration
- Work closely with internal teams—including sales, marketing, customer success, and product management—to ensure a cohesive approach to client management
- Provide insights and feedback to product and service teams to enhance CloudFactory’s AI offerings based on client needs
- Participate in strategic initiatives such as customer journey mapping, service optimization, and industry best practice sharing
- Customer Success and Experience Enhancement
- Align client objectives with CloudFactory’s strategic goals, ensuring measurable impact from AI solutions
- Use customer data and insights to identify service gaps and recommend improvements to enhance customer experience
- Develop and implement initiatives to improve customer engagement, satisfaction, and long-term loyalty
Our take
AI and machine learning continue to advance, yet many AI disruptors lack the ability to process and label the voluminous amount of data required to feed complex AI and machine learning algorithms. CloudFactory’s WorkStreams combine people and technology to deliver high-quality data to meet the needs of businesses of all sizes.
CloudFactory sets itself apart through creating economic & leadership opportunities for talented people in developing nations. Delivery centres in Nepal and Kenya have become anchors within its communities which drive economic and social impact. CloudFactory processes millions of tasks a day for companies including Microsoft, GoSpotCheck, Hummingbird Technologies, Ibotta, and Luminar.
The company is poised for tremendous growth across many industry verticals where AI technology continues to grow rapidly. Moving forward, Cloudfactory is focusing on scaling operations whilst continuing to deliver high-quality data work for its global customers. In order to do so, it is planning to invest in workforce development, global market awareness and technology advancement. In regards to the latter, CloudFactory launched Accelerated Annotation in 2023, an AI-powered annotation tool that maximises efficiency, exemplifying its continued forward movement in product development.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2019
$65m
EARLY VC
May 2017
$7.3m
SERIES B
Total funding: $78m
Company benefits
- Market competitive salary
- Earn, Learn and Serve
- Health and medical Insurance
- Meaningful work
- Flexible and remote working
- Variable compensation
- Growth opportunities and personal development
- Great company culture
- Wellness programs and initiatives
Company HQ
City Center, Durham, NC
Leadership
Mark Sears
(Executive Chairman)Founded CloudFactory in 2010 in Nepal after having started their career as a software developer for Sun Microsystems and later growing and leading tech startups in Canada and the United States.
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