IT Support Specialist, Remitly
+ Employee Stock Purchase Plan
International payments company
Job no longer available
International payments company
1001+ employees
Job no longer available
+ Employee Stock Purchase Plan
1001+ employees
Company mission
To transform lives with trusted financial services that transcend borders.
Role
Who you are
- A BS in Computer Science or 2+ years of equivalent technical support experience
- An eye towards detail and an attitude of "solve for the problem now, refine the process later."
- A love of working in the world of operating systems, computer networking, security, logistics, new hire training, and new office buildouts
What the job involves
- As part of the IT Support team, the IT Support Specialist is focused on providing extraordinary internal customer services by managing software, deploying hardware, supporting new tooling, and most importantly focusing on the needs of our internal Remitly team
- You will support our users with basic troubleshooting of hardware and software systems all the way to escalating problems to vendor support for our internal customers when needed
- You will be the primary point of contact for all things support for our internal customers, routing tickets to other teams and working on issues until full resolution for our internal team
- Monitor and respond to incoming IT requests and alerts
- Onboard and off-board new employees and provision hardware on site
- Analyze and resolve hardware issues for Macs, PCs, Chromebooks, printers, and peripherals with a white-glove approach
- Analyze and resolve software issues with apps like Okta, G Suite, Zoom, Slack, AWS Workspaces, Jira, and Wiki (Confluence)
- Write technical posts to communicate important IT updates and information to employees using internal tools
- Help with inventory-related projects including equipment tracking, ordering, and shipping
- Deploy and manage meeting room A/V systems including Zoom/Google Meet software and Logitech hardware
- Help with maintaining site network infrastructure (switches, routers, firewall appliances, and APs) and related services (Radius, DHCP, DNS, and access-related rules)
- Remain informed about the events, trends, and developments related to your role, the business of the company, and the fintech industry
Salary benchmarks
Our take
Since its inception in 2011, Remitly has focussed on helping immigrants to send money across the world faster, cheaper and easier. The company has grown exponentially since then and now operates across multiple continents. Remitly put down most of its success on putting its customers first.
The emergence of digital banks with low transaction fees cross-country has increased competition in a space where Remitly was dominant for many years. The company must continue to innovate its product to ensure it is the go-to place for these types of payments.
That said, Remitly continues to partner with exciting companies and improve their service for loyal customers. The company is setting its sights beyond its core remittance service, such as through the introduction of Passbook, an app that allows customers to access digital banking through a partner bank.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jul 2020
$85m
LATE VC
Jul 2019
$135m
SERIES E
Total funding: $435.8m
Company benefits
- Spend up to $1,000 per year on costs related to continuing education or on travel to countries Remitly serves, allowing you to gain insights to our customer’s journeys
- All of our office spaces offer our employees a place to collaborate and celebrate. With locally sourced artwork and vibrant designs, they create an environment that all can enjoy
- Fill your cup up outside of work and take advantage of our generous paid time off policies, leave policies, and flex working hours to ensure you are able to meet the demands of life outside of work
- Tap into the learning routines, resources and affinity groups Remitly provides to help you further your own DEI journey
- Contribute to the communities we serve through volunteering, employee giving, or civic advocacy
- Remitly provides rich benefit plans intended to cover the needs of our diverse teammates
Company HQ
Central Business District, Seattle, WA
Leadership
Matt Oppenheimer
(CEO & Co-Founder)After completing an M.B.A from Harvard Business School he worked as a Director for Barclays before founding Remitly in 2011.
Josh Hug
(Vice Chair & Co-Founder)He was a Director at Real Networks for 7 years before co-founding Shelfari, which was acquired by Amazon as he stayed onboard to run it as CEO.
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