Staff Product Manager, Trellis
Conversational AI
$159-210k
+ Equity + Bonus
Ebedded insurance provider
Be an early applicant
Ebedded insurance provider
101-200 employees
Be an early applicant
$159-210k
+ Equity + Bonus
101-200 employees
Company mission
To simplify and automate shopping for home and auto insurance by applying technologies to save time and money for shoppers and insurers alike.
Role
Who you are
- This role is for someone with strong product instinct and analytical rigor, able to diagnose where conversations break down, run experiments, and drive impact. If you’re excited to leverage AI and voice at scale, you’ll own a high-volume, revenue-critical surface and be given the autonomy to move your metrics
- 7+ years in product. Experience with conversational AI, messaging, or adjacent (MarTech, CRM, lifecycle)
- Strong experimentation skills. You’ve run A/B tests and know how to separate signal from noise
- Lifecycle/engagement background. Experience with SMS, voice, email, or similar channels
- LLM familiarity. Comfortable with prompts, evals, and conversational design
- Data fluency. Can work in SQL/Looker and use data to make decisions
- AI-native workflow. Tools like Claude are part of how you think and work
- Strong product instinct. Especially for real-time, multi-step interactions
- Excellent written and verbal communication. You can distill complex conversation patterns into clear, actionable insights for engineering, design, and leadership
- Proven senior IC. Comfortable owning outcomes in fast-moving teams
- Bonus Points
- Experience in insurance, fintech, or another regulated industry
- Background in conversational design, UX writing, or CX operations
- Familiarity with evaluating ML outputs to guide user flows
- Light Python or notebook experience
- Obsessively curious. You spot patterns others miss
- Methodical. You test, measure, decide
- Opinionated but adaptable. Strong views, guided by data
- A clear communicator. Across eng, design, and execs
- Autonomous. You find problems and drive solutions
- Product-minded. Focused on user outcomes, not process
What the job involves
- We run one of the largest conversational AI platforms in insurance, powering millions of calls and texts each week through our AI assistant, Abby. The system is strong, but the conversations themselves haven't had a dedicated owner, until now
- We’re hiring a Staff Product Manager to own how and when those conversations happen. You’ll dive into transcripts and call flows, leveraging AI to mine them for insight and making sharp product decisions that improve quality and conversion. You'll also shape Abby's next chapter as we extend her reach into new products and customer journeys, with the same obsession for quality and conversion
- This is a fully remote position, based in the US, reporting directly to the Head of Conversational AI, John Hartley
- Own conversation quality. Review transcripts, calls, and SMS across sales, voice AI, and CS. Identify where conversations break: dead ends, confusion, tone issues, missed intent
- Own the metrics. You'll be given targets (e.g. answer rate, conversion, time to monetization) and the autonomy to create projects and experiments that shift the metrics
- Run experiments. Test prompts, messaging, timing, and flows. Define success, analyze results, and ship what works
- Use AI as a real tool, not a buzzword. Leverage tools like Claude to surface patterns, draft prompts, and validate ideas
- Partner with Analytics. Work with Analytics to answer key questions (who to call, when, and why) and act on insights
- Define success. Establish and track metrics like completion, escalation, sentiment, and time-to-resolution
- Expand Abby. Extend Abby across Gen Digital - Help bring conversational AI into new products and partners
- Be the user's voice. Ground decisions in real conversations, not abstractions
Our take
Changing insurance providers can be a confusing and time-consuming process, which is why many people end up sticking with policies that aren't quite right for them. Trellis was built to make this easier, offering a platform that lets users compare insurance options side-by-side. It also works with digital banks and financial platforms to present relevant insurance choices directly to customers.
Recently, Trellis was acquired by Gen Digital, the company behind brands like Norton and LifeLock. As part of the deal, Trellis' technology will be integrated into Gen's "Engine" platform, which helps users find financial products tailored to their needs. Meaning Trellis' tools will now reach a much larger audience and play a role in offering more personalized insurance recommendations.
The acquisition highlights a broader trend in finance, where services like insurance are increasingly built into the apps and platforms people already use. With Gen's scale behind it, Trellis is now in an even better position to grow and improve how customers discover and choose insurance products.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2022
$5m
EARLY VC
Jun 2021
$10m
SERIES A
Total funding: $15m
Company benefits
- Competitive Salary: We target above-market base salaries (75th percentile, US-wide), along with performance bonuses and equity opportunities, so you’re rewarded for your contributions and invested in our shared success.
- Fully Remote: We’re fully remote because we trust great people to do great work wherever they are. We strive to find top performers and provide an environment that allows them to do their best work.
- Investment in You: From a new laptop to a budget for your home office setup, we ensure you have what you need to do your best work. Plus, with quarterly team-bonding events, we stay connected and have some fun, too.
- Health: We invest 100% in health, life, and disability premiums for our employees and contribute 65% for dependents, so you and your family can have peace of mind.
- Retirement: After one year of service, employees are automatically enrolled in Trellis’ 401(k) plan, including a non-elective contribution by Trellis of 3% of your earnings.
- Unlimited Vacation Time: Take the time you need. We believe in working hard, but also trust you to rest and recharge.
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Daniel Demetri
(Founder & CEO)Alongside serving as Trellis' CEO, Daniel is the VP/Head of Insurance Vertical at Gen. Previously, he co-founded Doma where he served as the CPO for 2 years. He also worked at Google for 3 years as an Associate Product Manager and Product Manager.
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