Account Manager, Cuvva
6 Months Fixed Term Contract
£30-35.5k
+ Share options.
More information about location
1-4 days a week in office (Farringdon, London)
Car insurance
Be an early applicant
Car insurance
101-200 employees
Be an early applicant
£30-35.5k
+ Share options.
More information about location
1-4 days a week in office (Farringdon, London)
101-200 employees
Company mission
We are making cars multiplayer 🚙 We’re creating truly flexible products that meet people’s real needs. Cuvva is building the future of insurance every day.
Role
Who you are
- Cuvva is seeking a proactive and detail-oriented Account Manager to join our dynamic Business Development (BD) team
- Ability to work collaboratively within a team and across departments
- Highly organised and able to manage multiple tasks
- Possess excellent communication and interpersonal skills
- Problem-solving skills and a proactive approach to resolving issues
- Possess strong organisational and time management skills
- Are capable of working in a fast-paced, startup environment
Desirable
- 2+ years of previous experience in account management, customer service, or a related field is preferred
- Experience in the automotive industry, ideally working within car dealerships would be beneficial
- Understanding of the automotive industry or insurance products is a plus
- Experience working with CRM systems and managing databases
- Have a passion for innovative technology and a desire to disrupt the insurance industry
What the job involves
- 6 months fixed term contract (with the possibility to extend or move to permanent)
- The successful candidate will play a crucial role in managing and supporting our partnership scheme with car dealerships
- This position involves ensuring smooth onboarding, maintaining regular communication, resolving issues, and supporting partners in offering Cuvva’s drive-away insurance to their customers
- Ensure car dealerships receive, review, and sign affiliate contracts
- Collect and verify necessary information, including bank account details, to facilitate commission payments
- Ensure timely and accurate processing of commission payments by collecting and verifying required details
- Respond to general queries and resolve issues raised by partners, such as requests for marketing materials or product information
- Gather feedback from partners regarding the partnership scheme and Cuvva’s products
- Assist in training dealership staff on offering Cuvva’s drive-away insurance to their customers
- Ensure partners have adequate marketing materials and understand how to use them effectively
- Keep the CRM system updated with the latest information about partners, including contact details, contract status, and any issues or requests
- Generate reports on the status of partnerships, contract completions, and outstanding issues
- Work closely with the BD team to identify potential new partners and ensure seamless onboarding
- Communicate feedback or issues from partners to the product team for improvements or updates
- Monitor key performance indicators related to partnership success, contract completion rates, and commission payouts
- Assess the performance of individual partners and identify opportunities for growth or additional support
- Schedule regular meetings and follow-ups with partners
Salary benchmarks
Our take
Before companies like Cuvva, the most recent consumer-facing innovation in insurance was through aggregators such as Moneysupermarket. However, the experience of using these is not great. The industry is known for low levels of customer support, confusing policies and needing to create a new account every time you want a quote.
Brokers and comparison websites add another step to the process, and charge companies they work with ~£70 on each policy sold, which is passed on to the customer in the form of higher policy costs.
Cuvva's focus on customer service is unusual in insurance, but it's providing them a winning edge. They are trying to make insurance more about the experience than simply the price of the policy. It seems to be working so far, as they’ve got a lot of great customer reviews. The challenge will be scaling this support (it’s notoriously hard to scale great customer service when you’re growing fast).
For an industry where brand loyalty is currently near zero (because people go for the cheapest policies) there could be a big opportunity for a company that provides an end-to-end amazing experience and cuts out the middlemen.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"LOADS of opportunities to learn. I started at Cuvva 4 years ago in customer operations. Managed to grow within the team and then break off into a..."
Funding (last 2 of 5 rounds)
Nov 2019
$19.7m
SERIES A
Jan 2017
$1.9m
SEED
Total funding: $23m
Company benefits
- Health, wfh and wellbeing budget
- Professional development budget, as well as time off for workshops, studying and courses
- One-to-one sessions with our Sanctus coaches, giving you a safe space to talk about your mental health
- Volunteer day - A chance for us to get out of the office and do some good!
- Enhanced parental leave and pay - it doesn’t matter if the Cuvva employee is the primary or secondary caregiver or adoptive parent
- Doctor Care anywhere, for online appointments, referrals & prescriptions
- 25 days of holiday a year (+ public holidays ) - this increases with each year you're at Cuvva!
- Flexible remote working (with a requirement of 3 days in the office per quarter). London area. WeWork offices in Hoxton.
- £100 a month towards your Cuvva car insurance!
- Cycle to work scheme and salary sacrifice scheme for electric car lease!
Company HQ
Farringdon, London, UK
Leadership
Freddy Macnamara
(CEO)Previously founded a renewable energy consultancy in Scotland.
Diversity, Equity & Inclusion at Cuvva
- At Cuvva, we’re dedicated to building an environment where individuals from all walks of life feel a sense of belonging and have the support they need to thrive. To us, it’s crucial that our differences are embraced and celebrated - and that you’re able to bring your whole self to work everyday. To ensure that DBI (Diversity, Belonging, and Inclusion) stays at the forefront of not only our minds but of our actions, we hold a bi-weekly session to discuss our DBI initiatives and strategy. It’s an open invite and individuals from across all different departments get involved. In the past year, here’s a few steps we’ve taken towards creating a more inclusive and equitable environment:
- Improving the diversity of our talent pool by partnering with businesses that have the same values and ethics as us, tracking diversity in our recruitment process and making changes to our hiring strategy to help us reach a wider variety of communities
- Hosting speakers and events on a quarterly basis to educate our team and spark conversation on so many important causes; including Pride at Cuvva and Black Lives Matter
- Conducting a BBI survey so we better understand where we are now, and set out key goals for 2022 on how we can improve.
- To find out more about our DBI journey, check out this blog post by our Head of People, Riva Cahn-Thompson: https://www.cuvva.com/cuvva/where-we-are
Share this job
View 1 more job at Cuvva