Support Engineer, Chalk
+ Equity package
Data platform for inference
Open for applications
Data platform for inference
21-100 employees
Open for applications
+ Equity package
21-100 employees
Company mission
To build data infrastructure to answer the world’s hardest questions.
Role
Who you are
- Technical background with experience in technical support or software engineering
- Proficiency in Python and SQL
- Strong troubleshooting, problem-solving, and analytical skills
- Exceptional written and verbal communication skills
- Ability to collaborate effectively with both technical and non-technical teams
- Previous experience in customer-facing technical roles is highly desirable
- Bachelor's degree in Computer Science or equivalent
Desirable
- Experience supporting ML/data infrastructure or products
- Understanding of Machine Learning operations and infrastructure
- Previous experience in a high-growth technology startup
What the job involves
- As a Support Engineer at Chalk, you'll be our front-line technical support expert, ensuring customers have exceptional experiences with our products
- You will work directly with clients across industries like finance, healthcare, and e-commerce, helping them troubleshoot and optimize their usage of Chalk's platform
- This role offers a unique opportunity to deeply understand our technology, partner closely with our Engineering and Forward Deployed Engineering teams, and significantly impact customer satisfaction and product quality
- Provide front-line technical support to Chalk customers, diagnosing and resolving technical issues promptly
- Collaborate with Engineering to escalate and resolve complex issues effectively
- Develop deep product knowledge to help customers maximize value from Chalk
- Document solutions, create knowledge-base articles, and share insights to prevent recurring issues
- Identify opportunities to enhance product reliability, usability, and customer satisfaction
Our take
The applications of AI and machine learning are undeniable and vast. However, much of its existing infrastructure was built to support large and lengthy jobs, opposed to the real-time decisions required for the technology to be useful to sectors such as fintech, eCommerce, healthcare and insurance.
This is where Chalk steps in, supplying backbone infrastructure to support real-time AI and ML applications. Its data platform includes features such as a compute engine, an LLM toolchain and integrated monitoring - with applications including anti-fraud, risk assessment and predictive maintenance. Importantly, any data source can be integrated with the platform, meaning the real-time decisions can be made with real-time data.
It's certainly an intriguing proposal, and one that has seen the company net over $60M in funding (and grabbing itself a $500M valuation). It's most recent investment will be used to accelerate development of its platform, onboard new customers, and grow its engineering and go-to-market hubs in San Francisco and New York. Putting the company in a very tasty position for future success.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2025
$50m
SERIES A
Dec 2023
$10m
SEED
Total funding: $60m
Company benefits
- Full medical, dental, and vision insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Expert healthcare guidance and live one-on-one support
- 401(k) retirement savings
- Generous holiday schedule
- Generous PTO annually
- Daily lunch and dinner on us
- Flex commuter benefits
- Grab a ride home on us
Company HQ
Mission District, San Francisco, CA
Leadership
Marc Freed-Finnegan
(Co-Founder & CEO)Former Product Lead (Merchant Journey) at Stripe. Co-founded and was CEO of Index, which was acquired by Stripe. Worked at Google for 5 years, ultimately as Product Lead for Google Wallet.
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