Customer Success Manager, Railsr
Banking-as-a-Service platform
Open for applications
Banking-as-a-Service platform
101-200 employees
Open for applications
101-200 employees
Company mission
To make finance an amazing experience everywhere in the world.
Role
Who you are
- A Team-oriented mentality with excellent written and verbal communication skills
- The ability to ‘get things done’ in a flexible, dynamic, fast paced organisation without having to rely on line-authority over other team members
- A Self-starter who is analytical and creative in their thinking
- A strategic thinker with excellent project management skills and the ability to thrive in a fast moving, dynamic environment
- Technical. You have experience establishing, operating and improving businesses with the use of technology and are able to “talk the talk” with technical customer teams
- Resilient. You're able to withstand and recover quickly from difficult situations
- Commercially minded. You have a good understanding of customer organisation structures and can quickly recognise when growth conversations are needed
- 2+ years’ experience across Fintech, Consulting, B2B Customer Success or Account Management roles in Management Consulting, Banking or Software sectors
- Experience and knowledge within the Fintech sector, or exposure to core banking and/or payments and/or card programme processes and technologies
- Worked in a Customer Success, Customer Operations, Customer Service, Business Development or other relevant role previously
- Passionate about building exceptional relationships with customers
- Fluent in English. Other regional languages would be highly beneficial
What the job involves
- You will be a key member of the Customer Success Team responsible for ensuring the success of a portfolio of Railsr’s customers. You will bring Railsr’s best ideas, innovations, and capabilities to customers and match these to the customers' business goals, driving greater business value and executive alignment between Railsr and the customer
- You will be a trusted advisor to your customers, orchestrating Railsr teams and providing best practice in areas such as adoption, business metrics and usage. The end result is increased customer satisfaction, retention and expansion of Railsr’s footprint
- Own ultimate responsibility for retaining and expanding the customer’s use of the Railsr platform. You promote maximum value from their investment in Railsr, identify new opportunities, and collaborate with different teams to ensure growth attainment
- Work closely with operational functions to provide a world-class customer experience
- Coach & consult customers to ensure they are leveraging all available Railsr capabilities & delivering the best embedded finance experiences possible
- Orchestrate & coordinate other Railsr resources to achieve customer goals
- Proactively seek to expand your sector & industry knowledge in order to deliver thought leadership both internally and externally to stakeholders
- Identify, monitor & mitigate customer health risks
- Develop and maintain long-term relationships with stakeholders in your portfolio
- Help to improve our tools and processes for Customer Success
Salary benchmarks
Our take
As the digital economy has grown, so too has the market for 'Banking-as-a-Service' - the process of ensuring the overall execution of financial services over the web. As businesses expand online, they have opportunities to be able to build and sell various financial services or add fintech features to their existing products. Railsr (formerly Railsbank) facilitates companies doing this easily, where it would previously have been a huge undertaking.
Essentially, Railsr is making financial services more inclusive. Previously, the complexities of legacy technology, managing global compliance and ancient bank processes have created a slow, complex and costly experience for customers. Now, through Railsr's Open Banking Platform and APIs, financial innovators have the means of creating the financial services, products and experiences their clients want.
In 2022, shortly after becoming Railsr, the company benefitted from the embedded finance boom and raised a large funding round to support its ongoing expansion efforts. Early in 2023, however, the company had to undertake an emergency sale and shift of control - though it seems to have remained positive throughout, citing the sale as a "pivotal moment" that will enable it to "rebuild momentum, drive change and return Railsr to growth."
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Oct 2023
$24m
GROWTH EQUITY VC
Oct 2022
$26m
SERIES C
Total funding: $171.4m
Company benefits
- Work from home opportunities
Company HQ
Holborn, London, UK
Leadership
Philippe Morel
(CEO, not founder)Was the CEO of SETL for four years. Previously Principal Investment Leader (EMEA) at Boston Consulting Group.
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