Manager of Customer Advocacy & Social Media, Ataccama
$110-180k
OTE
+ performance bonus and equity grant
AI-driven data platform for enterprises
Open for applications
AI-driven data platform for enterprises
201-500 employees
Open for applications
$110-180k
OTE
+ performance bonus and equity grant
201-500 employees
Company mission
To enable business and data teams to innovate with unprecedented speed while automatically maintaining the security and governance of their data.
Role
Who you are
- Advocacy Specialist: You have a proven track record of turning "happy customers" into a "strategic lever"
- AI-Forward: You understand how AI is reshaping the way buyers engage with brands and are ready to evolve strategies accordingly
- Storyteller: You can bring levity to data management and speak the language of data leaders, IT, and business stakeholders
- Social Expert: You understand LinkedIn, Instagram, TikTok, Reddit, and similar platforms, and know how B2B brands can/should plug into these for maximum impact
- Executive Amplifier: You know how to elevate senior leaders through peer-to-peer influence. You can translate executive POVs into authentic, high-impact LinkedIn and influencer-style social narratives that engage other data leaders
- Domain Knowledge preferred but not required: Experience in the data, analytics, or AI ecosystem and an understanding of the realities facing modern data leaders is a nice-to-have
What the job involves
- As the Manager of Customer Advocacy & Social Media, you aren't just managing social handles; you are building a movement. Your mission is to highlight our innovative customers and harness them as a strategic growth lever. By cultivating an elite community of data leaders, you will secure the external validation required to prove that Ataccama is the only choice for Data Trust in the AI age
- You will own the bridge between Customer Success and Market Perception, ensuring that every marquee win fuels the engine of social proof
- Build and nurture a community of customer advocates who provide third-party endorsement of our platform
- Focus specifically on building uncontested credibility within the Financial Services vertical by engaging key personas like CDOs and Risk Officers
- Turn customer successes into human, engaging stories that break through the monotonous B2B chatter
- Drive a consistent volume of high-quality reviews on Gartner Peer Insights and G2 to maintain market leadership
- Ensure all customer-led content is optimized for Answer Engine Optimization (AEO), feeding AI-curated search results with deep semantic context
- Leverage customer voices to secure share of answer citations across conversational AI interfaces
- Stay ahead of channels and online domains that underscore brand credibility and ensure our strategies adapt to include these moving forward
- Lead the production of short, focused technical videos and customer testimonials that demonstrate our "ONE AI Agent" in action
- Manage our social presence as a platform for advocacy and validation, rather than just corporate announcements
- Measure success through YouTube views and social engagement that leads to agentic platform demo requests
- Maintain a robust pipeline of marquee case studies that align with our 2026 strategic bets
- Partner with the Demand Generation, Partner and Growth Marketing teams to integrate customer proof points into account-based playbooks
- Own Ataccama’s presence on all social channels
- Ensure that we leverage these channels for authentic customer storytelling as often as possible
- Develop a well-rounded social content mix strategy that is appropriate for each social platform
- What Success Looks Like
- Review Volume and Sentiment: Growth in quality review volume on G2 and Gartner Peer Insights
- AEO Gains: Increase in referrals from Answer Engines to the Ataccama website driven by customer-validated citations
- Customer Advocate Engagement: Qualitative and quantitative growth in our customer references/advocates and their active participation in co-marketing (case studies, speaking events, etc.)
- Social followers and Engagement: Qualitative and quantitative improvement in our social media engagement with individuals outside of the business, particularly within our ideal customer profile segment
Our take
Business data is invaluable in the process of optimizing the operations of a large enterprise, but managing the data can be a convoluted process. Data managers must source, organize, and take actionable insights from CRM data, financial information, and analytics, all whilst ensuring that the data is appropriately classified to maintain compliance.
Ataccama provides an all-in-one data management platform for enterprises, leveraging AI to automate the processes of data classification, QA, accessibility, and compliance. The platform is designed to work modularly to suit different data stacks and is suitable for cloud, on-prem, and hybrid hardware stacks.
Whilst the company certainly faces competition from other enterprise data management platforms, Ataccama has taken a unique angle by ensuring that its cutting-edge solutions are adaptable for any data and hardware stack. Through this hybrid approach, the company aims to bring the benefits of AI-driven data management and compliance, without the client having to adjust their operations. The company has considerable growth potential as it further invests in product optimization and expanding integrations.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2022
$150m
GROWTH EQUITY VC
Jan 2010
$2m
SEED
Total funding: $152m
Company benefits
- 5 sick days, 2 personal days for each calendar year in addition to your vacation days.
- Flexible working hours & hybrid work setup
- Employee Stock Options Program
- "Bring Your Friend" referral program reward when a new teammate you recommend finishes their probation period
- Annual package for mental health support
- Corporate discounts on travel, fitness, attractions, and shopping
- Health, vision, and dental benefits
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
- Company laptop (Dell, MacBook)
- Monitor, mouse, headphones for your home office
- Company mobile phone
- Receive gifts including the latest Ataccama merchandise, T-shirts, limited edition hoodies, and more surprises!
- Join events like our themed New Year’s parties and summer all-staffs. Though mostly online for now, we’re excited to meet in person when it’s safe!
- Fuel up! Our kitchens are stocked with fresh fruit and juice, teas, and the best coffee in town
Company HQ
Yonge-Bay Corridor, Toronto, ON
Leadership
Michal Klaus
(Strategic Board Advisor & Co-Founder)Experience as Managing Director of Integia. Was also Director of Master Data Management Competency Center of Adastra.
Jan Cervinka
(Co-Founder)Experience as CEO of Speedware Czech from 1994 to 1999. CEO of Adastra Group.
Jan Mrazek
(Co-Founder)Experience as Senior Manager of Business Intelligence Solutions for BMO Financial Group. Co-founder and President of Adastra Group.
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