Onsite 2nd Line Support Engineer, Advania UK
£32-40k
Cloud hosting services
Job no longer available
Cloud hosting services
501-1000 employees
Job no longer available
£32-40k
501-1000 employees
Company mission
To empower people to create sustainable value with the clever use of technology.
Role
Who you are
- Microsoft operating systems (Win 10/11/Server)
- Office 365 administration including Exchange Online (message trace), Teams (phoneline, group setup), OneDrive (Sync issues)
- Cloud: Azure - foundational knowledge of cloud concepts, services and management
- Active Directory - experience in administration - user creation, permissions, group membership, group policy, OUs
- Mobile Device Management – Policies, MFA, general admin
- Anti-Virus
- LAN/WAN networking equipment, routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
- Hands on familiarity with PC/laptop hardware
Desirable
- Virtualisation
- SCCM
- Formal IT qualification, ideally Azure, MCSE/MCITP or multiple MCPs advantageous
- SharePoint (permission/access issues)
What the job involves
- You’re an experienced onsite 2nd Line Support Engineer residing in the UK. You’ve been in this type of role or perhaps a field engineer role previously, providing deskside/drop-in/onsite support
- You have developed strong analytical and technical skills in dynamic business environments. This means working with latest technologies and supporting users with your high-level customer support skills, is something you enjoy
- Working at multiple client sites in Central London potentially acting as the sole Support Services Engineer for that client or as part of a team
- Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism
- Meeting your SLAs (“Service Level Agreements”) through troubleshooting, maintaining, and supporting a wide range of technical challenges
- Taking ownership of your tickets with a customer focused attitude and being constantly involved in collaboration with the rest of the team
- Gaining relevant qualifications and accreditations to further develop your skills (And we’re happy to be able to provide this for you)
- Understanding the importance of problem ownership and client success and aiming for top rated client feedback
- Understand the interoperability of the tech you are supporting on
Salary benchmarks
Our take
Advania’s belief that “IT is a people business” has helped it consolidate a large market across Europe. Its IT outsourcing, infrastructure and integration services help companies, mainly SMEs, get the most out of the technology they use.
Advania’s solutions for IT management and tech integration offer companies a frictionless path towards digitalisation and efficiency. Its consultancy services help to accelerate the productivity of public and private companies, all through a people-first ethos. It's this ethos that sets Advania out from the crowded IT outsourcing market.
Though it has stiff competition, the company’s growth across Europe speaks for itself. In 2024, it purchased Servium, a UK-based managed services and IT procurement optimisation company. This move bolstered Advania’s position in the UK market and strengthened its product suite.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
City of London, London, UK
Leadership
Mikael Noaksson
(Co-Founder & Group CSO)Previously National Manager at Kerfi AB, IT Manager at Virtus and is a Sales Manager at OnSite DataService.
Henrik Foyn-Laukvik
(Group Chief Acquisition Officer)Previously Board Member at Content+Cloud, Senior M&A Manager at Mercell Group, VP of Investment Banking at Bryan, Garnier & Co and was a Management Consultant at Accenture.
Herge Store
(Group CEO)Also a Boardmember at Posten Bring AS and VP at IKT-Norge. Previously Board Member at Electronic Chart Centre AS and was Administrative Director at Visolit.
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