Technical Writer, Kalderos

• Bachelor’s degree in Technical Writing, English, Communications, Journalism, Computer Science, Information Systems, or a related field
• 5+ years of experience in technical writing, with a strong focus on healthcare or health IT products
• Demonstrated experience communicating complex technical topics and quantitative data analytics to a business audience
• Proven experience working in a SaaS environment and collaborating with product and engineering to ensure product documentation is updated as part of the standard release process.
• Excellent writing, editing, and communication skills with strong attention to detail
• Experience documenting APIs, integrations, analytics, workflows, and software features
• Experience documenting AI / machine learning and data science features and outcomes
• Solid understanding of healthcare terminology, workflows, and regulatory requirements
• Ability to manage multiple projects simultaneously and work independently in a fast-paced environment
• Strong understanding of documentation tools such as Confluence, MadCap Flare, Git, Markdown, or similar with experience incorporating these tools into development processes

Desirable

• As a Technical Writer, you’ll play a critical role in developing and maintaining product documentation, user guides, API docs, and internal knowledge bases
• You’ll work closely with Product Managers, Engineers, UX Designers, and Customer Support teams to ensure our users—both technical and non-technical—have the information they need to successfully engage with our platform
• Across all roles, we look for future team members who will live our values of being BOLD (Bias to Action, One Team, Lead by Example, Dumpster Diving Data Mavens)
• Create and maintain comprehensive product documentation including user manuals, release notes, knowledge base articles, API reference guides, and system overviews
• Translate complex technical concepts into clear, concise, and user-friendly content
• Build instructional materials to help customers interpret complex analytics
• Collaborate with cross-functional teams to gather technical information and validate documentation accuracy
• Ensure documentation aligns with regulatory and compliance standards relevant to healthcare (e.g., HIPAA, HITRUST)
• Develop and maintain documentation templates, standards, and style guides
• Continuously review and improve documentation based on customer feedback and usage analytics
• We are anticipating approximately 40 hours/week for 3 months, with the potential to extend or convert to a permanent role