Product Support Associate, Equip Health
$54-60k
Virtual treatment program for eating disorders
Open for applications
Virtual treatment program for eating disorders
501-1000 employees
Open for applications
$54-60k
501-1000 employees
Company mission
To provide eating disorder treatment that works to everyone who needs it.
Role
Who you are
- Associates or bachelors degree or equivalent experience
- Ability to work 9 am - 6 pm PST
- Excellent verbal and written communication skills
- Strong customer-service orientation including professional interpersonal skills and the ability to effectively collaborate with external and internal stakeholders
- Demonstrate ability to consistently follow processes, reflecting a strong attention to detail
- Quick learner with a strong interest in mastering new technologies, including Equip’s platform and best practices in product support
- Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment
- Participate in after-hours or weekend support as needed to meet business demands
- Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed
What the job involves
- The Product Support Associate will be responsible for being the first point of contact for employees or external customers seeking technical assistance
- They will ensure that users receive the support they need to effectively use various systems and applications
- The Product Support Associate will have strong communication skills, a passion for technology, and a desire to learn and grow in a product support role
- Provide prompt, courteous, and efficient support to internal or external users experiencing product issues or seeking assistance with our software
- Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat, etc.)
- Assist users with hardware and software troubleshooting
- Escalate unresolved issues to senior team members or other internal teams as appropriate, ensuring follow-up until issues are resolved
- Consistently document issues and resolutions within the product support ticketing system
- Perform other duties as assigned
Our take
Eating disorders are common in the United States. Roughly 9% of the population, or 28.8 million people, will have an eating disorder in their lifetime. However, long waiting lists and one-size-fits-all approaches that usually do not involve the patient's support network lead to many people suffering without the help they need.
Equip Health provides virtual treatment programs for people with eating disorders, leading treatments with virtual five-person care teams consisting of a therapist, physician, peer mentor, family mentor and dietitian. The family mentor represents the company's Family Based Treatment method, which is designed to empower families to help loved ones overcome their eating disorders.
By holding all sessions virtually and including the family of the patient in their recovery, the company can increase accessibility to eating disorder treatment, reduce its cost, and help more people recover. The value of this proposition has seen Equip Health raise substantial funding, the latest of which is being channelled into growing the team to meet rising demand and expanding access through partnerships.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2025
$46.7m
LATE VC
Apr 2024
$35m
SERIES C
Total funding: $156.4m
Company benefits
- Work in ways that work for you - Flexible PTO & work hours
- Work from home – or close to it - Co-working space stipends
- Comfortably WFH - Home office tech stipend
- Take care of yourself and your most important people - 12 weeks of paid parental leave, short term & long-term disability
- Healthcare and more - Medical, Vision, Dental, HSA & FSA
- We invest in you - 401k program starting day 1
- Open feedback in every direction - Regular coffee with co-founders and ongoing 360 feedback
Company HQ
Carlsbad, CA
Leadership
Kristina Saffran
(Co-Founder & CEO)Co-founder and CEO of Project HEAL: Help to Eat, Accept and Live, from 2008 to 2019. Was also a Mental Health Advisory Board Member for Verily Life Sciences for 2 years.
Erin Parks, Ph.D
(Co-Founder & Chief Clinical Officer)Experience as Manager of the Pediatric Clinic for Eating Disorders at UC San Diego Health, where they are an Assistant Professor. Also Founding Operator of the Coalition Network.
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