IT Generalist, Instawork

• Requires a solid understanding of general IT knowledge, strong analytical and troubleshooting skills, proficiency in workflow automation, and the ability to learn quickly and adapt to various challenges
• Bachelor’s Degree or higher in Computer Science or a related field
• 2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, and/or operations
• 2+ years of working experience with agile methods and processes
• Service-oriented, collaborative, and security mindset, dedication to best practices, and continuous improvements
• Strong communication skills, attention to detail, and ability to self-organize
• In-depth experience with Google Workspace/G-Suite management
• Experience in troubleshooting techniques (including RCA) and ticket triage
• Experience with modern OS, e.g., MacOS, Windows, Linux, iOS, and Android
• Experience managing endpoints in an enterprise environment, preferably with MDM software, e.g., Jamf, JumpCloud
• Experience with user management through IdP services, e.g., Google groups, Okta groups, MS AD, and/or other related technologies
• Experience with business SaaS applications management, especially around collaboration technologies (e.g., chat, VoIP calls, video conferencing)
• Ability to meet deadlines and follow through on assigned projects
• Ability to work in a changing environment while maintaining quality and productivity
• Ability to plan, drive, and support multiple concurrent projects and initiatives

Desirable

• We are seeking a new member for our IT team
• As an IT Generalist, this person will help build and maintain a broad array of enterprise systems, networks, and technologies
• Reporting to the Head of IT and Security, this role serves as a critical member of the IT team
• You will identify and build solutions that impact business processes and workflows, interfacing both internally and externally with vendors and consultants to support technology solutions
• Receive and assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner
• Assist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary
• Work with external IT partners/vendors to coordinate the delivery and return of IT assets
• Serve as an escalation point for the IT helpdesk support tickets, escalating issues as needed
• Provide on-site IT/network support for internal employees when needed
• Support higher-level IT and Security initiatives, including implementations, evaluations, and integrations of programs and processes
• Maintain updated IT documentation
• Adhere to responsible change management, documentation, and business continuity best practices and processes in coordination with and in support of all team members
• Work collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our team and business
• Maintained updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives
• On-call duty as rotation requires (global time zone)