Data Analyst, Trustpilot
Trust
Consumer review website
Be an early applicant
Consumer review website
1001+ employees
Be an early applicant
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Knowledge of reporting best practices and experience delivering actionable insights leveraging BI tools (we use Looker)
- Experience in stakeholder and project management, with the confidence to deliver results back to the business
- Advanced SQL skills (we use BigQuery)
- Data modelling experience: DBT or similar tools used for building data pipelines
- Experience with Python is desirable
- Familiarity of key analytical and statistical methodologies, such as model-based analyses (regression, clustering etc.), cohort analysis
- Familiarity with Airflow
- Familiarity with A/B testing
- Outstanding written and verbal communication skills
What the job involves
- This team is the guardian of our platform
- They use data to stay one step ahead of bad actors, working with the teams that build the models and detection systems that identify fake reviews and ensure Trustpilot remains a universal symbol of integrity
- It is a huge part of what we do at Trustpilot - it’s in the name!
- We need to ensure that the content on our platform is real content from real people
- That means eliminating scam and spam, and identifying fraudulent behavior
- We have several cross functional teams devoted to Trust
- You’ll be tightly aligned to their goals, helping teams such as Content Integrity, Legal & Compliance, Corporate Comms & Investor Relations, Fraud & Investigations to investigate requests on fraudulent activity, prepare various reports including core publicly shared company and regulatory reports
- As a Data Analyst at Trustpilot, you will collaborate with Trusties in our Trust, Comms and Marketing teams and spend your time digging through our data to provide them with data-driven insights, as well as analytics and dashboards/reporting
- You’re keen to help them use data to answer their toughest questions, and you can proactively identify areas that need a little data support
- You’ll be an internal data consultant, with loads of amazing data in our data warehouse at your fingertips, working with analytical tools including BigQuery and Looker
- Be the main contact point for all regulatory and compliance reporting
- Delivering expert analytics and insights to different parts of the business, through both workstream-driven initiatives and ad-hoc inquiries
- Building data sets and dashboards that support our Trust data integrity and auditability requirements
- Picking the right solution for the problem you’ve got, from your arsenal of analytical tools and methods
- Working closely with the Comms, Investor Relations, Marketing, Compliance or Trust teams to understand their data requests and their goals to deliver awesome solutions
- Presenting and promoting your work to the wider business, to enable data-informed decision making
- Scoping and documenting projects
- Standardising and automating key reports ensuring integrity, governance and data quality
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.3m
LATE VC
Total funding: $179.2m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
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