Customer Success Manager, Amazon
Consumables
$66.3-112k
Salary dependent on location. Plus RSUs.
More information about location
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
$66.3-112k
Salary dependent on location. Plus RSUs.
More information about location
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 3+ years of Vendor of Client facing experience in Account Management, Vendor Management, and/or relevant experience in associated fields such as Buying, Planning, or Merchandising
- Excellent written and verbal communication skills
- Proficient in Microsoft Excel
Desirable
- Experience in project or program management
- Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in retail, e-commerce, or technology industries
What the job involves
- Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon
- As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform
- Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon
- In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building
- Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers
- Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management
- Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
- Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
- Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence
- Contribute to process improvements and innovation initiatives that benefit the broader organization
- Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
- Review and analyze performance data to identify growth opportunities
- Develop and present strategic recommendations to vendors
- Participate in team meetings and knowledge-sharing sessions
- Manage multiple projects while maintaining high service standards
- We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success
- Our team values innovation, continuous learning, and work-life balance
- We regularly engage in team events and provide clear career advancement opportunities
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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