Strategic Partnership Manager, Greenfly
Key Accounts
+ Stock options
Cloud-based digital media management platform
Job no longer available
Cloud-based digital media management platform
21-100 employees
Job no longer available
+ Stock options
21-100 employees
Company mission
To provide real-time access to short-form digital media for staff, partners, athletes, and talent.
Role
Who you are
- Experience working at or directly with enterprise sports & media organizations
- Proven results in meeting customer retention and expansion goals
- Excellent presentation skills - verbal and written – when communicating to a range of stakeholders including executive teams
- A proactive approach to building customer relationships and navigating complex business structures
- 6+ years of overall account management, customer success or Saas B2B experience
- Clear understanding of the social media and sports landscape and current trends
- Exceptional written and verbal communication skills
- Proven ability to succeed in a fast-paced, startup environment
- Problem solver with strong project management skills
- Ability to ramp quickly
- Experience with Salesforce.com or a customer management tool such as Catalyst
- Experience working in a startup environment
- Travel throughout Europe up to 25% of the time required
What the job involves
- As a part of the Customer Success (CS) department, the ideal person for this role will be a critical part of Greenfly’s CS team
- With a track record of growing accounts and building long-term relationships, you will own the relationship and growth of a few key iconic customers
- This role will focus primarily on large sports leagues and enterprises in Europe
- Building a deep understanding of how Greenfly’s customers should utilize Greenfly to best support and optimize their organizations, you’ll be pivotal in ensuring customer satisfaction, retention and expansion
- The Customer Success team will look to you as an expert of the UK and European market, your customers and their respective industries
- Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
- Establish and build customer relationships at all levels of Greenfly’s strategic customers
- Drive renewals and grow Greenfly’s business within specific customers, working across business units/organizations at our customers
- Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest
- Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
- Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
- Create unique on-boarding plans for customers’ advocates with attention to detail
- Support on specific strategic accounts, co-owning both customer-facing and internal execution and communication
- Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
- Work proactively to anticipate potential challenges and eliminate any risk for churn
- Create and deliver reports to showcase value, opportunities for improvement and growth, and overall trends
- Build out best practices and processes related to your customers and the UK/European market
Salary benchmarks
Our take
Modern marketing thrives on digital media such as 'shorts', videos and image reels, and maintaining high volumes of such content for social media presence can be challenging. Digital media managers must share content with colleagues, clients, and ultimately social media platforms, and when paired with user-generated content from customers, this can quickly become too time-consuming to handle.
Greenfly provides a cloud-based digital media management platform for social media marketing teams, allowing businesses to manage large volumes of digital media within an automation-driven platform. The platform is collaboration-focused, allowing for the bi-directional sharing of digital media for marketing teams, clients, and audiences.
Whilst there are many other digital media platforms that the company must compete with, Greenfly stands out with its unique approach to collaboration, holding a strong focus on facilitating user-generated content sharing. It is also adopting the latest technologies to stay ahead of the competition, for instance incorporating Blinkfire's AI social media analytics into its product. Going forward off the back of VC funding in 2024, it is well poised to capture a greater market share of companies looking to manage their social media and content strategies.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Apr 2024
$14m
LATE VC
Aug 2021
$8.4m
LATE VC
Total funding: $43.3m
Company benefits
- Stock options: you'll be a co-owner of the company
- Health benefits: comprehensive coverage (medical, dental, vision)
- Flexible time-off and leave policies
- Latest generation Apple MacBook Pro with necessary peripherals to equip your home office
- Our Santa Monica HQ is at the center of the LA tech community
- Support fully remote teams but the role must be based in the United States
Company HQ
Santa Monica, CA
Leadership
Daniel Kirschner
(Co-Founder, President & CEO)Experience as Senior Advisor on Internet Policy and Associate General Counsel for the Federal Communications Commission. Senior Vice President of Corporate Affairs & Counsel for Activision Blizzard from 2012 to 2014.
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