Director of Product Commercialization, Mastercard
CA$150-234k
Office located in Ethoca, ON
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
CA$150-234k
Office located in Ethoca, ON
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Extensive experience in go-to-market strategy, product commercialization, sales enablement, management consulting, or a related commercial function within payments, banking, fintech, or technology industries
- Proven track record of successfully commercializing products, driving revenue growth, and delivering measurable client outcomes
- Experience operating effectively within complex, global, matrixed organizations
- Ability to translate technical product capabilities into clear business value propositions and compelling customer narratives
- Demonstrated success leading cross-functional initiatives across Product, Sales, Marketing, Client Services, and Account Management teams
- Strong commercial acumen with experience developing business cases, monetization strategies, and performance metrics
- Data-driven mindset with experience using analytics and insights to drive strategic decision-making and market execution
- Experience engaging with executive-level customers and leading strategic business discussions
- Strong understanding of customer adoption, value realization, renewals, and expansion strategies
- Excellent communication, stakeholder management, and influencing skills
- Bachelor’s degree required; MBA or advanced degree preferred
What the job involves
- The Services organization is a key growth engine for Mastercard, driving value for issuers, acquirers, merchants, and ecosystem partners through differentiated capabilities spanning Customer Acquisition & Engagement, Security Solutions, Business & Market Insights, and Open Banking
- The Director, Product Management - Go-to-Market will join the Experience & Disputes (E&D) Go-to-Market team within Security Solutions. This role is responsible for developing and executing global commercialization strategies that accelerate client adoption, drive revenue growth, and maximize market impact across a portfolio of industry-leading solutions including Smart Subscriptions, Alerts, Clarity, First Party Trust, and Mastercom
- This is a highly strategic and execution-oriented leadership role that operates at the intersection of Product, Sales, Client Services, and Regional Teams. The ideal candidate will be skilled at translating innovative product capabilities into compelling customer value propositions, scalable go-to-market strategies, and measurable business outcomes
- Own and drive the end-to-end global go-to-market and commercialization strategy across the Experience & Disputes solution portfolio
- Identify customer needs, market opportunities, competitive trends, and monetization levers to inform product and commercial priorities
- Partner with regional and global stakeholders to create, grow, and convert pipeline opportunities
- Drive client adoption, commercial performance, and revenue acceleration initiatives
- Translate product capabilities into differentiated customer value propositions and compelling sales narratives
- Develop scalable enablement materials, including sales playbooks, business cases, ROI frameworks, and training programs
- Equip Sales and Account teams with client-ready messaging, storytelling, and competitive positioning tools
- Lead end-to-end product commercialization and launch activities, including: o Launch strategy and readiness planning o Pilot design and in-market validation o Client onboarding and adoption frameworks
- Ensure global consistency while enabling regional flexibility to address local market needs
- Leverage customer, market, and competitive insights to identify commercial opportunities and strengthen go-to-market strategies
- Identify whitespace opportunities, emerging customer needs, and new revenue streams across the Experience & Disputes value chain
- Provide structured market feedback to Product and Sales teams based on customer adoption signals and market trends. Performance Management & Optimization
- Define and monitor commercialization, adoption, and revenue performance metrics
- Use data-driven insights to continuously optimize go-to-market strategies and execution
- Identify opportunities to improve conversion, retention, and customer value realization
- Serve as a strategic connector across Product, Sales, Client Services, Account Management, and other stakeholder groups
- Drive alignment around priorities, roadmaps, and execution plans
- Balance global strategic objectives with regional market requirements and opportunities
- Champion the use of AI, data, and advanced analytics to drive commercial innovation and customer value
- Maintain a forward-looking perspective on industry trends, competitive dynamics, and emerging technologies
- Act as a thought leader both internally and externally, helping shape the future direction of Experience & Disputes solutions
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitized, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitized payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Michael has served in a variety of roles at the company, including President and CPO. They are currently a Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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